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1 Human Resource Management in the Tourism Industry£º An Introduction
1£®1 Introduction
1£®2 What Is Human Resource?
1£®3 What Is HRM?
1£®4 Human Resource Management Functions
1£®5 Who Performs HRM Activities?
1£®6 The Changing Role of HRM
1£® 7 The Organizational Structure of the HR Department
1£®8 The Key Competencies of HR Professionals

2 Job Analysis
2£® 1 Job and Job Analysis
2£®2 JobAnalysisProcess
2£®3 What to Collect During Job Analysis?
2£®4 Job Analysis Methods
2£®5 Job AnalysisTools
2£®6 Job Description and Job Specification
2£®7 Job Design
2£®8 Job Redesign

3 Staff Recruitment and Selection
3£®1 Why Is Recruitment Essential?
3£®2 What Is Recruitment?
3£® 3 Recruitment Process
3£®4 Biasin the Recruiting Process
4 StaffTrairung
4£®1 Why Do We Need Training?
4£®2 When Do We Do Training?
4£®3 Systems View of Training-Stages in a Training Program
4£®4 Training Needs Analysis
4£®5 Training Objectives and Priorities
4£®6 Training Methods
4£®7 New Staff Orientation
4£®8 Management Trainee Program
4£®9 Management Training
4£®1 0 Designing the Training Program
4£® 11 Train the Trainer
4£®1 2 Implementing the Training Program
4£® 13 Training Evaluation
4£® 14 Efficient Transfer of Learning During Training

5 Performance Management
5£® 1 Definition of Performance Management
5£®2 Why Is Employee Performance Management Important?
5£®3 Objectives of Performance Management
5£®4 The Performance Management Process
5£®5 Uses of Performance Appraisals
5£®6 Methods for Performance Appraisal
5£®7 Who Is the Rater?
5£®8 360-degree Appraisal
5£®9 The Balance Scorecard(BSC)
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6 Compensation Management
References