°üÓÊ ¼¨Ð§¿¼ºËÓ뼨Ч¹ÜÀí-(µÚ3°æ)

µÚ1Õ ·´Ë¼¼¨Ð§¿¼ºË 1
1.1 ʲôÊǼ¨Ð§ 1
1.2 ʲôÊǼ¨Ð§¿¼ºË 7
1.3 ¼¨Ð§¿¼ºËµÄÓ¦ÓÃÓë²»×ã 8
°¸Àý·ÖÎö »ªÎª——»ùÓÚ¼ÛÖµ¡¢Î§Èƽá¹ûÕ¹¿ªµÄ¼¨Ð§¿¼ºË 9
µÚ2Õ ӵ±§¼¨Ð§¹ÜÀí 13
2.1 ¼¨Ð§¹ÜÀí¸ÅÊö 14
2.2 ¼¨Ð§¹ÜÀíµÄÒâÒå 17
2.3 ´òÔì±Õ»·µÄ¼¨Ð§¹ÜÀíϵͳ 22
2.4 Òƶ¯»¥Áª´´ÐÂϵļ¨Ð§¹ÜÀí 25
°¸Àý·ÖÎö µÂÇÚÖع¹¼¨Ð§¹ÜÀí 31
µÚ3Õ ÌáÉý¼¨Ð§¹ÜÀíÄÜÁ¦ 35
3.1 ×éÖ¯¼¨Ð§¹ÜÀíˮƽÕï¶Ï 35
3.2 ÌáÉý¼¨Ð§¹ÜÀíÄÜÁ¦µÄ·½·¨ºÍ¹¤¾ß 41
°¸Àý·ÖÎö ·áÌïµÄA3¹ÜÀíģʽ 45
µÚ4Õ ¼¨Ð§¹ÜÀíµÄ»ù±¾Á÷³Ì 51
4.1 ¼¨Ð§¹ÜÀíÁ÷³Ì 51
4.2 ¼¨Ð§¹ÜÀíϵͳÖи÷»·½ÚµÄÓÐЧÕûºÏ 55
µÚ5Õ ¼¨Ð§¼Æ»®ÓëÖ¸±êÌåϵµÄ¹¹½¨ 57
5.1 ¼¨Ð§¼Æ»® 58
5.2 ¹¹½¨¼¨Ð§Ö¸±êÌåϵ 62
°¸Àý·ÖÎö A¹«Ë¾µÄ¿¼ºËÔõôÁË 81
µÚ6Õ ¼¨Ð§ÐγɵĹý³Ì¿ØÖÆ 83
6.1 ¼¨Ð§¹ÜÀí¹ý³Ì¿ØÖƵÄÖØÒªÐÔÓë´æÔÚµÄÎóÇø 83
6.2 ÈçºÎ¶Ô¼¨Ð§ÐγɵĹý³Ì½øÐÐÓÐЧ¿ØÖÆ 88
°¸Àý·ÖÎö ʢǿ¹«Ë¾Ô±¹¤µÄ¼¨Ð§“ÃÆ°ü” 96
µÚ7Õ ¼¨Ð§¿¼ºËÓëÆÀ¹À 98
7.1 ¼¨Ð§¿¼ºË¼¼Êõ 99
7.2 ¼¨Ð§¿¼ºËÖеij£¼ûÎÊÌâ 129
7.3 Ìá¸ß¼¨Ð§¿¼ºËµÄÓÐЧÐÔ 136
°¸Àý·ÖÎö º£µ×À̵ļ¨Ð§¿¼ºË 140
µÚ8Õ ¼¨Ð§·´À¡Ó뼨ЧÃæ̸ 143
8.1 ¼¨Ð§·´À¡¸ÅÊö 143
8.2 ¼¨Ð§Ãæ̸ 146
8.3 ¼¨Ð§·´À¡µÄЧ¹ûÆÀ¹À 150
8.4 ×éÖ¯Ò»´ÎÓÐЧµÄ¼¨Ð§Ãæ̸ 152
8.5 ¿ª·¢ÓÐЧµÄ·´À¡¼¼ÄÜ 154
8.6 ½ÌÁ·¼¼ÊõÌáÉý·´À¡ÓëÃæ̸µÄÖÊÁ¿ 155
°¸Àý·ÖÎö ¼¨Ð§¿¼ºËÐÂģʽ֮¼¨Ð§Ãæ̸ 158
µÚ9Õ ¼¨Ð§¿¼ºË½á¹ûµÄÓ¦Óà 161
9.1 ¼¨Ð§¿¼ºË½á¹ûÓ¦ÓõÄÔ­ÔòºÍ³£¼ûÎÊÌâ 162
9.2 ¼¨Ð§¿¼ºË½á¹ûµÄ¾ßÌåÓ¦Óà 164
°¸Àý·ÖÎö ²¿Ãż¨Ð§¿¼ºË½á¹ûÓëÔ±¹¤ÀûÒæ½ôÃܹҹ³µÄì¶Ü 177
µÚ10Õ »ùÓÚÄ¿±ê¹ÜÀíµÄ¿¼ºËÌåϵ 182
10.1 Ä¿±ê¹ÜÀíµÄÆðÔ´ 183
10.2 Ä¿±ê¹ÜÀí£ºÏÖ´ú¼¨Ð§¹ÜÀíµÄ˼Ïë»ùʯ 184
10.3 Ä¿±ê¹ÜÀí¿¼ºË·¨µÄʵʩ 189
10.4 Ä¿±ê¹ÜÀí·¨¶ÔÆäËû¼¨Ð§¹ÜÀí¼¼ÊõµÄÓ°Ïì 194
10.5 Ä¿±ê¹ÜÀí¿¼ºË·¨Óöµ½µÄÀ§¾³ 194
°¸Àý·ÖÎö ¼¨Ð§Ö÷Òå»ÙÁËË÷ÄáÂð 196
µÚ11Õ »ùÓڹؼü¼¨Ð§Ö¸±êµÄ¿¼ºËÌåϵ 199
11.1 KPI¸ÅÊö 200
11.2 KPIµÄÉè¼ÆÔ­Ôò 203
11.3 KPIÌåϵµÄ¹¹½¨ 205
11.4 KPIʵʩ¹ý³ÌÖеÄÎÊÌâ 214
11.5 KPIÓ¦Óõķ´Ë¼——OKRϵͳ 217
°¸Àý·ÖÎö СÃ׵ēȥKPI”»¯¹ÜÀí 220
µÚ12Õ »ùÓÚƽºâ¼Æ·Ö¿¨µÄ¿¼ºËÌåϵ 223
12.1 ƽºâ¼Æ·Ö¿¨¸ÅÊö 224
12.2 ƽºâ¼Æ·Ö¿¨ÔÚ¼¨Ð§¹ÜÀíÖеÄÓ¦Óà 230
12.3 ƽºâ¼Æ·Ö¿¨µÄδÀ´ 235
°¸Àý·ÖÎö ÃÀ¹ú»¯Ñ§ÒøÐеÄƽºâ¼Æ·Ö¿¨ 236
µÚ13Õ »ùÓÚ±ê¸Ë¹ÜÀíµÄ¿¼ºËÌåϵ 241
13.1 ±ê¸Ë¹ÜÀíµÄÐγɺÍÑݱä 241
13.2 ±ê¸Ë¹ÜÀíµÄ×÷ÓÃÓë·ÖÀà 247
13.3 ±ê¸Ë¹ÜÀíµÄʵʩ 252
13.4 ±ê¸Ë¹ÜÀíµÄÎÊÌâ¼°ÆäÍ»ÆÆ·½Ïò 260
13.5 ±ê¸Ë¹ÜÀí¶ÔÎÒ¹úÆóÒµµÄ½è¼øÒâÒå 263
°¸Àý·ÖÎö Ê©ÀÖ¹«Ë¾µÄ±ê¸Ë¹ÜÀí 265
µÚ14Õ ¼¨Ð§¹ÜÀíµÄ·¢Õ¹Ç÷ÊÆ 268
14.1 ¼¨Ð§¹ÜÀí¹ÛÄîµÄ±ä¸ï 268
14.2 ¼¨Ð§¹ÜÀí±ä¸ï¶ÔÈËÁ¦×ÊÔ´¹ÜÀíµÄÓ°Ïì 273