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Unit 1 Reception English ½Ó´ýÓÃÓï 1Lesson 1 Greeting and Introducing ÎʺòºÍ½éÉÜ 2Lesson 2 Guidance Òýµ¼Ìáʾ 5Lesson 3 Asking for Transportation ѯÎʽ»Í¨Â·Ïß 8Lesson 4 Asking Questions Friendly ÓѺõØÌáÎÊ 12Lesson 5 Saying Goodbye ¸æ±ð 15Unit 2 Ticket Affairs ƱÎñ 18Lesson 1 Ticket Inquiry ¹ºÆ±ÎÊѯ 19Lesson 2 Ticket Service ƱÎñ·þÎñ 24Lesson 3 Ticketing ƱÎñÏà¹Ø 28Lesson 4 Dealing with Station Ticket Affairs ³µÕ¾Æ±ÎñÊÂÎñ´¦Àí 32Lesson 5 Ticket Refund ÍËƱ 37Unit 3 Service in the Concourse Õ¾Ìü·þÎñ 42Lesson 1 Time and Weather Inquiry ʱ¼äºÍÌìÆø×Éѯ 43Lesson 2 Finding the Lost Property ʧÎïÕÐÁì 48Lesson 3 Carrying the Excess Luggage and Pets on the Train Я´ø³¬ÖØÎïºÍ³èÎï³Ë³µ 52Lesson 4 Seeing a Doctor and Shopping Inquiry ¾ÍÒ½ºÍ¹ºÎïÎÊѯ 56Lesson 5 Tour Site Inquiry ÂÃÓξ°µãÎÊѯ 61Unit 4 Service in the Platform վ̨·þÎñ 66Lesson 1 Train Transfer Inquiry »»³ËÎÊѯ 67Lesson 2 Picking up the Goods from the Track ϹìµÀÊ°Îï 69Lesson 3 Issues Concerning Safety Óйذ²È«ÎÊÌâ 72Lesson 4 Special Services ÌØÉ«·þÎñ 76Unit 5 Disposal of Passenger s Special Affairs ³Ë¿ÍÌØÊâÊÂÎñ´¦Àí 79Lesson 1 Offering Help Ìṩ°ïÖú 80Lesson 2 The Train Fault or Being Late Áгµ¹ÊÕÏ»òÍíµã 82Lesson 3 Massive Passenger Flow ´ó¿ÍÁ÷ 85Lesson 4 The Fault of AFC Equipment ƱÎñÉ豸¹ÊÕÏ 88Unit 6 Daily Broadcast Script ÈÕ³£¹ã²¥ÓÃÓï 91Lesson 1 Conventional Broadcast Script ³£¹æ¹ã²¥ÓÃÓï 92Lesson 2 Special Broadcast Script ÌØÊâ¹ã²¥ÓÃÓï 95Lesson 3 Emergencies Broadcast Script ½ô¼±Çé¿ö¹ã²¥ÓÃÓï 99Appendix ¸½Â¼ 104Appendix ¢ñ Glossary ´Ê»ã±í 104Appendix ¢ò Abbreviation for Common Subway Vocabulary in English µØÌúרҵ³£ÓôÊÓ¢ÓïËõд 115Appendix ¢ó Subway Service Glossary µØÌú·þÎñרҵ´Ê»ã 120References ²Î¿¼ÎÄÏ× 123