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Unit 1 VocationaI SkiIIs Starter In-depth Reading£ºDo You Have the Skills Employers Want? Follow—up Exercises Further Reading£ºTechniques to Improve Communication Skills Voc~ional Listening and Speaking Practical Writing£ºLetter of Application Workplace Zoom—in Reading Skills£ºFinding Topic Sentence CoffeeBreak
Unit 2 Customer Service Starter In—depth Reading£ºLifeblood of Business——Good Customer Service Follow—up Exercises Further Reading£ºHow to Deal with Customer Complaints? Vocational Listening and Speaking Practical Writing£ºLetter of Comlplaint Workplace Zoom—in Reading Skills£ºGeneralizing the Main Idea CofleeBreak …… Unit 3 Job Performance Unit 4 Recharge Unit 5 Promotion Unit 6 Job Hopping Unit 7 Business Start-up Unit 8 Leadership Glossary