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PART ONE Learn to Be a Tour Guide
Chapter One General Knowledge about Tour Guide
¢ñ£®Related Expressions and Definitions
¢ò£®Types of Tour Guide
¢ó£®Duties of Tour Guide
¢ô£®Prerequisites for Becoming a Tour Guide
¢õ£®Five Roles of Tour Guide
¢ö£®Main Tasks for Tour Guide
Chapter Two Preparation Service
¢ñ£®Preparation Work
¢ò£®Some Specific Tasks
¢ó£®Pre-tour Preparation
¢ô£®Planning a Tour
¢õ£®Travel Schedules
PART TWO Working Procedures for Tour Guides
Chapter One Meeting and Greeting
¢ñ£®Meeting Service
¢ò£®A Welcome Speech
Chapter Two Service on the Way to the Hotel
¢ñ£®Speeches for Service on the Way to the Hotel
¢ò£®Sample Speeches of Service on the Way to the Hotel
¢ó£®Dialogues for Service on the Way to the Hotel
Chapter Three Hotel Accommodation
¢ñ£®Hotel Introduction by a Tour Guide
¢ò£®Room Reservation
¢ó£®Registration
¢ô£®Checking in
¢õ£®Checking out
Chapter Four Itinerary Discussion
¢ñ£®Designing an Itinerary
¢ò£®Discussing an Itinerary
¢ó£®Announcing an Itinerary
Chapter Five Food and Beverage
¢ñ£®Chinese and Western Breakfast
¢ò£®Eight Styles of Chinese Cuisine
¢ó£®Services in the Restaurant
¢ô£®Wine and Tea
Chapter Six Service on the Way to a Tourist Site
¢ñ£®General Introduction
¢ò£®Speeches on the Way to a Tourist Site
¢ó£®Dialogues on the Way to a Tourist Site
Chapter Seven Travelling on Site
¢ñ£®Tour Commentary Writing and Translation
¢ò£®Introduction Proficiency for a Tour Guide
¢ó£®Touring in Scenic Spots in Xi'an
Chapter Eight Shopping and Souvenir
¢ñ£®General Introduction
¢ò£®Sample Dialogues on Shopping
¢ó£®Local Tourist Souvenirs in Xi'an
Chapter Nine Entertainment and Culture
¢ñ£®General Introduction
¢ò£®Typical Art Forms of Chinese Entertainment
¢ó£®Local Entertainment in Xi'an
Chapter Ten Complaint and Emergency
¢ñ£®General Introduction
¢ò£®Handling of Complaint
¢ó£®Dialogues on Complaint
Chapter Eleven Farewell
¢ñ£®General Introduction
¢ò£®Formal and Informal Farewell Speech
¢ó£®Dialogues on Farewell

PART THREE English Tour Guide Qualification Examination
¢ñ£®Evaluation Standard
¢ò£®Introduction about the Exam
¢ó£®Examination Syllabus
¢ô£®Sample of the Oral Exam
¢õ£®Sample of the Written Exam
¢ö£®Tour Commentary in Exam on Scenic Spots in Shaanxi
1£®Museum of Forest of Stone Tablets
2£®The Yellow Emperor Mausoleum
3£®Big Wild Goose Pagoda
4£®Huaqing Hot Spring
5£®Museum of Terracotta Warriors and Horses
6£®Shaanxi History Museum
7£®Huashan Mountain
8£®Famen Temple
References