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Chapter One Basic Knowledge of Business Letter Writing
Section One Introduction of Business Letter Writing
Section Two Layout of a Business Letter
Section Three Structure of Business Letter
Section Four Addressing Envelopes
Section Five Good Writing Principles
Section Six Some Rules of Good Writing
Section Seven Useful Words & Expressions
Section Eight Useful Sentences
Section Nine Exercises

Chapter Two Establishing Business Relations
Section One Introduction
Section Two Writing Guide
Section Three Specimen Letters
Section Four Useful Words & Expressions
Section Five Useful Sentences
Section Six Exercises

Chapter Three Status Inquiries
Section One Introduction
Section Two Writing Guide
Section Three Specimen Letters
Section Four Useful Words & Expressions
Section Five Useful Sentences
Section Six Exercises
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Chapter Four Sales Promotion
Chapter Five Inquiries and Replies
Chapter Six Offers and Quotations
Chapter Seven Counteroffers
Chapter Eight Orders and Fulfillment
Chapter Nine Sales Confirmation and Purchase Contract
Chapter Ten Payment
Chapter Eleven Packing
Chapter Twelve Shipment
Chapter Thirteen Insurance
Chapter Fourteen Agency
Chapter Fifteen Complaints and Claims and Settlement
Chapter Sixteen E-mail£¬ Fax and Telex

Appendix£º Try Your Hand
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