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unit one¡¡meeting guests at the airport
¡¡¡¡¡¡¡¡ tour of famous mounts
part 1¡¡warm-up 2
part 2¡¡situational dialogues 2
dialogue 1¡ªmeeting a tour group at the airport 2
dialogue 2¡ªvisiting mount huangshan 3
part 3¡¡reading¡ªa welcome speech 5
part 4¡¡case study¡ªhow to deal with the checked baggage losses 6
part 5¡¡skill training¡ªtour of famous mounts 7
passage a¡¡mount taishan 7
passage b¡¡danxia mountain 10
unit two¡¡on-the-way introduction
¡¡¡¡¡¡¡¡ tour of well-known rivers
part 1¡¡warm-up 16
part 2¡¡situational dialogues 16
dialogue 1¡ªon the way to the hotel 16
dialogue 2¡ªon the way to the scenic spot 17
part 3¡¡reading ¡ªsanya : on-the-way introduction 20
part 4¡¡case study¡ªhow to present the tour along the way 22
part 5¡¡skill training¡ªtour of well-known rivers 22
passage a¡¡yangtze river¡¯s three gorges 22
passage b¡¡evening boat cruise along the pearl river 27
unit three¡¡check in at the hotel
¡¡¡¡¡¡¡¡¡¡ tour of historical museums
part 1¡¡warm-up 34
part 2¡¡situational dialogues 34
dialogue 1¡ªgroup check-in 34
dialogue 2¡ªvisiting xiqin guildhall 35
part 3¡¡reading¡ªselecting a hotel 38
part 4¡¡case study¡ªhow to handle the changes of room arrangements 40
part 5¡¡skill training¡ªtour of museums 41
passage a¡¡the palace museum 41
passage b¡¡opium war museum 44
unit four¡¡travel itinerary
¡¡¡¡¡¡¡¡¡¡tour of former residences
part 1¡¡warm-up 48
part 2¡¡situational dialogues 48
dialogue 1¡ªdiscussing the itinerary for the tour 48
dialogue 2¡ªvisiting the ancient pingyao city 49
part 3¡¡reading¡ªthe make-up of an itinerary 52
part 4¡¡case study¡ªhow to handle the change of the itinerary 54
part 5¡¡skill training¡ªtour of former residences 55
passage a¡¡mao zedong¡¯s former residence 55
passage b¡¡former residence of dr. sun yat-sen 57
unit five¡¡city sightseeing
¡¡¡¡¡¡¡¡¡¡tour of folk residences and folk customs
part 1¡¡warm-up 62
part 2¡¡situational dialogues 62
dialogue 1¡ªcruise on the west lake 62
dialogue 2¡ªvisiting china folk culture village 63
part 3¡¡reading¡ªprofile of china folk culture village 67
part 4¡¡case study¡ªhow to deal with the tourists¡¯getting lost during
sightseeing 70
part 5¡¡skill training¡ªtour of folk residences and folk customs 71
passage a¡¡ancient city of lijiang 71
passage b¡¡splendid china 74
unit six¡¡enjoy food at chinese restaurant
¡¡¡¡¡¡¡¡ tour of classical chinese gardens
part 1¡¡warm-up 78
part 2¡¡situational dialogues 78
dialogue 1¡ªdining at a chinese restaurant 78
dialogue 2¡ªtouring yuyuan garden in shanghai 79
part 3¡¡reading¡ªfour main cuisines in china 82
part 4¡¡case study¡ªhow to deal with tourists¡¯requests for changing food 85
part 5¡¡skill training¡ªtour of famous classical chinese gardens 85
passage a¡¡chengde mountain resort 85
passage b¡¡baomo garden 89
unit seven¡¡shopping at a handicraft store
¡¡¡¡¡¡¡¡¡¡ tour of famous temples
part 1¡¡warm-up 94
part 2¡¡situational dialogues 94
dialogue 1¡ªat the arts and crafts store 94
dialogue 2¡ªvisit the shaolin temple 95
part 3¡¡reading¡ªspecialties along the yangtze 98
part 4¡¡case study¡ªhow to deal with the tourist¡¯s requests to buy
something and have it shipped to his country 100
part 5¡¡skill training¡ªtour of famous temples 100
passage a?confucius temple 100
passage b?guangxiao temple 103
unit eight¡¡health and recreation
¡¡¡¡¡¡¡¡¡¡ tour of theme parks
part 1¡¡warm-up 110
part 2¡¡situational dialogues 110
dialogue 1¡ªwatching beijing opers performance 110
dialogue 2¡ªtouring the happy valley 111
part 3¡¡reading¡ªtea culture 113
part 4¡¡case study¡ªhow to direct the tourists to save themselves in
case that the hotel suddenly caught fire 114
part 5?skill training¡ªtour of theme parks 115
passage a?beijing olympic park 115
passage b?oct east resort 117
unit nine¡¡handling complaints
¡¡¡¡¡¡¡¡¡¡tour of hong kong
part 1¡¡warm -up 124
part 2?situational dialogues 124
dialogue 1¡ªcomplaining about the facilities of the room 124
dialogue 2¡ªcomplaining about the tour guide¡¯s being late 125
part 3?reading¡ªa tour complaint letter 127
part 4?case study¡ªhow to deal