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chapter 1  writing and your career
  ¢¡.the importance of professional writing
  ¢¢.the specific situations for business writing
  ¢£.the key to business writing
  ¢¤.the criteria for good professional writing
  summary
  practice
chapter 2  writing process
  ¢¡.researching
  ¢¢.planning
  ¢£.drafting
  ¢¤.polishing
  ¢¥.designing document
  summary
  practice
chapter 3  some basics of professional writing
  ¢¡.parts of business correspondence
  ¢¢.writing business message
  practice
chapter 4  conducting the job search
  ¢¡.starting the employment process
  ¢¢.preparing a self-appraisal inventory
  ¢£.preparing a resume
  ¢¤.the styles of resume
  summary
  practice
chapter 5  selling yourself to employers
  ¢¡.preparing a cover letter
  ¢¢.completing an employment application
  ¢£.interviewing
  ¢¤.follow-up letters
  practice
chapter 6  writing routine business correspondence
  ¢¡.memo writing
  ¢¢.writing faxes
  ¢£.writng e-mails
  ¢¤.meeting communications
  ¢¥.blogs
  summary
  practice
chapter 7  writing order letters and letters of inquiry
  ¢¡.sending order messages
  ¢¢.writing inquiries and requests
  ¢£.writing collection letters
  summary
  practice
chapter 8  sales letters
  ¢¡.principles of writing sales letters
  ¢¢.planning sales letters
  ¢£.writing effective sales letters
  practice
chapter 9  customer relations letters
  ¢¡.writing goodwill messages
  ¢¢.writing complaint letters
  ¢£.writing adjustment letters
  ummary
  practice
chapter 10  writing business reports
  ¢¡.the function of business reports
  ¢¢.steps for writing business reports
  ¢£.business report format
  ¢¤.guidelines for writing reports at work
  summary
  practice
appendix
bibliography