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HOW TO WRITE PROPER BUSINESS EMAILS PART 1 DEVELOPING POTENTIAL CUSTOMERS Task 1 Establishing Trade Relations Lesson 1 Introducing a Trading Company Lesson 2 Sellers Asking to Establish Trade Relations Lesson 3 Sellers Highlighting Specialties Lesson 4 Buyers Asking to Establish Trade Relations PART 2 NEGOTIATING A CONTRACT Task 2 Making Inquiries and Offers Lesson 5 A Ceneral Inquiry Lesson 6 A Specifie Inquiry Lesson 7 An Offer to a General Inquiry Lesson 8 An Offer to a Specific Inquiry Lesson 9 Offering Substitutes Task 3 Making Counter-offers Lesson 10 A Counter-offer (1) Lesson 11 A Counter-offer (2) Lesson 12 A Counter-offer (3) Lesson 13 A Counter-offer (4) Task 4 Discussing Packaging Issues Lesson 14 Packing Requirements Lesson 15 Packing Arrangements Lesson 16 Shipping Marks Task 5 Discussing Samples Lesson 17 Requesting Sample Fee Lesson 18 Sending Samples Task 6 Discussing Shipment Terms Lesson 19 Inquiring About Time of Shipment Lesson 20 Inquiring About Mode of Shipment Task 7 Discussing Payment Terms Lesson 21 Stating Terms of Payment Lesson 22 Granting a Request for Easier Terms of Payment Lesson 23 Rejecting a Request for Easier Terms of Payment Task 8 Concluding a Transaction Lesson 24 Sending a Purchase Order Lesson 25 Sending a Proforma Invoice Lesson 26 Counter-signature Lesson 27 A Specimen of Sales Contract PART 3 EXECUTINGA CONTRACTTask 9Handling Payment Issues Lesson 28 Urging Establishment of LC Lesson 29 Advising Establishment of U/C Lesson 30 A Sample L/C Lesson 31 Asking for Amendment to L/C Lesson 32 Urging Balance Payment Task 10 Handling Shipment Issues Lesson 33 Urging Shipment Lesson 34 Advising Shipment PART 4 SETTLING TRADE DISPUTES Task 11 Making Claims and Adjustment Lesson 35 Claiming for Inferior Quality