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Chapter 1 »ú³¡·þÎñÎÊѯ Airport Terminal Service Enquiry 1.1 »ú³¡ÎÊ· Asking the Way 1.2 »ú³¡ÎÊѯ Seeking Help at the Information Desk 1.3 »ú³¡Ò½ÁÆ·þÎñ Medical Service in the Airport 1.4 »ú³¡¹ºÎï¼°ÓÃ²Í Shopping and Dinning in the Airport Chapter 2 µØÃæ·þÎñÎÊѯ Ground Service Enquiry 2.1 º½°àÑÓÎó Flight Delay 2.2 ÐÐÀîÍÐÔË Check-in Baggage 2.3 Ñ¡×ù¶©²Í Seats and Meal Reservation 2.4 Öµ»ú¹ñ̨ Check-in Counter 2.5 Í˸ÄÇ©ºÍ³¬ÊÛ Refund£¬Change and Overbooked Chapter 3 µÇ»ú¼°Æð·ÉÇ° Boarding and Before Take-off 3.1 °²¼ì Security Check 3.2 ×ùλ Seat 3.3 ÐÐÀî Baggage 3.4 ÌØÊâÂÃ¿Í Special Assistance 3.5 µØÃæ½»½Ó´¦Àí Ground Transition Handling Chapter 4 »úÉϹ㲥 Cabin Announcement 4.1 Æð·ÉÇ° Before Take-off 4.2 Òì³£Çé¿ö¡¢Í»·¢Ê¼þ Abnormal Situations and Emergency 4.3 °²±£¹ã²¥ Security Announcement 4.4 Ѳº½ºÍϽµ Cruise and Descent 4.5 µ½´ï Arrival Chapter 5 »úÉÏ·þÎñ Cabin Service 5.1 ͨÓÃϸ΢·þÎñ General Detail Service 5.2 ²Íʳ·þÎñ Catering Service 5.3 ¾ÆË®·þÎñ Liquor and Beverage 5.4 ÌØÊâ²Íʳ Special Meal Chapter 6 ¿ÕÖÐÍ»·¢×´¿ö Urgency and Emergency 6.1 ¿ÕÖеßô¤ Turbulence 6.2 Ò½ÁÆʼþ Medical Incident 6.3 »ðÇé Fire Situation 6.4 ½ô¼±Ï½µºÍ³·Àë Emergency Descent and Evacuation 6.5 ½ô¼±É豸½éÉÜ Introduction of Emergency Equipment Chapter 7 µ½´ï Arrival 7.1 Àë»ú Disembarkation 7.2 ÖÐת·þÎñ Transfer Transit Service 7.3 ÐÐÀîÌáÈ¡ Baggage Claim 7.4 º½Õ¾Â¥µØÃ潻ͨ Terminal Transportation Chapter 8 ´Ê»ãƪ Vocabulary 8.1 »ú³¡·þÎñ´Ê»ã Airport Service 8.2 ¿Õ³Ë·þÎñ´Ê»ã Air Service 8.3 ²ÍÒû·þÎñ´Ê»ã Catering Service 8.4 ÌØÊâ²Íʳ´Ê»ã¼°´úÂë Special Meal and Codes 8.5 Ò½ÁƼ±¾È´Ê»ã First-Aid 8.6 ¹úÄÚÖ÷Òª»ú³¡´úÂë±í Domestic Airport Codes 8.7 ¹ú¼ÊÖ÷Òª»ú³¡´úÂë±í International Airport Codes