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Part ¢ñ Written communication at workplace Chapter 1 Job advertisements and application letters Section 1 Job advertisements writing Section 2 Application letter writing Chapter 2 Writing a CV/resume Section 1 British CV vs. American resume: What is the difference? Section 2 General resume formatting guidelines Section 3 Resume basics Chapter 3 Cover letters Section 1 Basic structure of a cover letter: key elements Section 2 Cover letter tips: expert advice for graduates Section 3 Cover letter samples Section 4 Useful expressions for cover letters Chapter 4 Job interviews Section 1 Types of job interviews Section 2 Common interview questions Section 3 Non-verbal communication etiquette in interview Chapter 5 Workplace writing Section 1 E-mail writing Section 2 Memo writing Section 3 Meeting minutes Part ¢ò Oral communication at work Chapter 6 Presenting a product or service Section 1 Introducing products in a presentation Section 2 Essential phrases on how to present a product or service Chapter 7 Business socializing Section 1 Workplace greetings and introductions Section 2 Making small talk at the workplace with colleagues and coworkers Section 3 Business visits Chapter 8 Telephone communication Section 1 Business telephone procedures Section 2 Making phone calls Section 3 Telephoning strategies Chapter 9 Business meetings Section 1 Basics of business meetings Section 2 English phrases for a workplace meeting Section 3 Rules of a good meeting Chapter 10 Workplace communication etiquette and office culture Section 1 Basic rules for communication at workplace Section 2 Workplace etiquette Section 3 Work culture around the world