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Unit 1 Basic Knowledge of Business Letter Writing
Lesson 1 An Introduction to Business Letter Writing
Lesson 2 Layout of a Business Letter
Lesson 3 Writing Principles of a Business Letter

Unit 2 Establishing Business Relations
Lesson 1 Company Profile
Lesson 2 Self-introduction by Exporter
Lesson 3 £¨1£© Importer Writing to Exporter
(2£© Reply to the Above
Writing Practice
Useful Sentences

Unit 3 Enquiries and Replies
Lesson 1 (1£© General Enquiry
(2£© Reply to the Above
Lesson 2 (1£© Order Enquiry
(2£© Reply to the Above
Lesson 3 (1£© Status Enquiry
(2£© Reply to the Above
Writing Practice
Useful Sentences

Unit 4 Offers and Counter-offers
Lesson 1 (1£© A Quotation
(2£© Reply to the Above
Lesson 2 (1£© A Firm Offer
(2£© The Counter-offer
(3£© Reply to the Above
Lesson 3 (1£© A Non-firm Offer
(2£© The Counter-offer
(3£© The Counter-counter Offer
Writing Practice
Useful Sentences

Unit 5 Orders£¬ Acceptances and Rejections
Lesson 1 Sample Letters for Orders
Lesson 2 Acceptance and Partial Acceptance of Orders
Lesson 3 Rejection of Orders
Writing Practice
Useful Sentences

Unit 6 Contract Signing
Lesson 1 Sending a Sales Confirmation
Lesson 2 Sales Confirmation
Lesson 3 Counter Signature Letter
Writing Practice
Useful Sentences

Unit 7 Payment
Lesson 1 (1£© Urging Establishment of the L/C
(2£© Reply to the Above
Lesson 2 (1£© Amendment to an L/C
(2£© Reply to the Above
Lesson 3 Asking for Extension of an L/C
Writing Practice
Useful Sentences

Unit 8 Packing
Lesson 1 Inner Packing
Lesson 2 Outer Packing
Lesson 3 (1£© Amending Packing Requirements and Marking
(2£© Reply to the Above
Writing Practice
Useful Sentences

Unit 9 Shipment
Lesson 1 (1£© Shipping Instructions
(2£© Reply to the Above
Lesson 2 (1£© Urging for Prompt Shipment
(2£© Reply to the Above
Lesson 3 Shipping Advice
Writing Practice
Useful Sentences

Unit 10 Insurance
Lesson 1 (1£© Buyer Asking Seller to Cover Insurance
(2£© Reply to the Above
Lesson 2 (1£© To Insure the Goods with an Insurance Company
(2£© Reply from the Insurance Company
Lesson 3 (1£© Asking the Seller to Arrange Shipment and Excessive Insurance
(2£© Reply to the Above
Writing Practice
Useful Sentences

Unit 11 Complaints£¬ Claims and Settlements
Lesson 1 (1£© Complaint of Wrong Goods Delivered
(2£© Reply¡ª¡ªComplaint Accepted
Lesson 2 (1£© Claim for Improper Packing
(2£© Reply¡ª¡ªSuggesting a Claim to the Shipping Company
Lesson 3 Claim for Inferior Quality
Writing Practice
Useful Sentences

Unit 12 Agency
Lesson 1 Importer Asking for Sole Agency
Lesson 2 Entrusting a Customer with Sole Agency
Lesson 3 Sole Agency Agreement
Writing Practice
Useful Sentences

Unit 13 Telegrams
Lesson 1 An Introduction to Telegrams
Lesson 2 Examples of Business English Correspondence through Telegrams

Unit 14 Telexes
Lesson 1 An Introduction to Telexes
Lesson 2 Examples of Business English Correspondence through Telexes
Keys to Exercises