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Chapter One Metro Culture 001
Unit 1¡¡General Introduction of Chinese Metro System 001
Unit 2¡¡Current Situation of China's Metro 006
Unit 3¡¡Metro Service Requirements 011

Chapter Two Ticket Service 017
Unit 1¡¡Introduction of Tickets 017
Unit 2¡¡Selling Tickets 022
Unit 3¡¡The Excess Fare 028
Unit 4¡¡Ticket Policy 032

Chapter Three Information Signs of Metro Stations 037
Unit 1¡¡Signs in Metro Station 037
Unit 2¡¡Station Names and the Distance 041
Unit 3¡¡Introduction of Facilities for the Handicapped 047

Chapter Four Metro Turnstile Entrance and Exit 052
Unit 1¡¡Turnstiles and Other Facilities 052
Unit 2¡¡Contraband 057
Unit 3¡¡Safety Inspection 062
Unit 4¡¡Emergency 066

Chapter Five Metro Safety 072
Unit 1¡¡Metro Exterior Safety 072
Unit 2¡¡Station Interior Safety 078

Chapter Six Waiting on the Platform 084
Unit 1¡¡Metro Schedule 084
Unit 2¡¡Getting On and Off the Train 089

Chapter Seven Emergency Response Guide 095
Unit 1¡¡An Earthquake in a Metro Station 095
Unit 2¡¡A Fire in a Metro Station 098
Unit 3¡¡An Explosion in a Metro Station 102
Unit 4¡¡An Accident in a Metro Station 105
Unit 5¡¡Other Situations 109

Chapter Eight Foreign Country Metro Outlook 112
Unit 1¡¡The Metro System in Developed Countries 112
Unit 2¡¡The Metro System in Developing Countries 120

Chapter Nine Metro Service Management 127
Unit 1¡¡The Operations Features of Railway Transport 127
Unit 2¡¡Safety Management Modes 131
Unit 3¡¡The Content of Metro Station Management 136

Chapter Ten Metro Laws and Regulations 141
Unit 1¡¡Classification of Metro Accidents 141
Unit 2¡¡Traffic Accident Disposal 149
Unit 3¡¡Safe Operation System 155
Unit 4¡¡Metro Emergency Response Plan 162

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