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CONTENTS

Chapter 1¡¡Logistics

.Preview: The Nature and Historical Development of Logistics ¡­¡­¡­¡­¡­¡­¡­1

.In-class Activities: Daily Communication and E-mail Writing ¡­¡­¡­¡­¡­¡­10

.After-class Activities: Conduct a Case Study ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­15

.Vocational Skills: Key Elements of a Presentation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­16

Chapter 2¡¡Warehouse Management

.Preview: The History and Practices of Warehousing ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­18

.In-class Activities: Receiving Calls and Apology Letter Writing ¡­¡­¡­¡­¡­25

.After-class Activities: Share Your Predictions ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­28

.Vocational Skills: Context in Presentation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­29

Chapter 3¡¡Inventory

.Preview: The Signi.cance of Inventory Management ¡­¡­¡­¡­¡­¡­¡­¡­¡­30

.In-class Activities: Oral Report and Brie.ng Writing ¡­¡­¡­¡­¡­¡­¡­¡­¡­39

.After-class Activities: Create Your Brie.ng ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­44

.Vocational Skills: Becoming a Successful Presenter ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­45

Chapter 4¡¡Transportation Management

.Preview: Transportation Modes and Technologies ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­47

.In-class Activities: Negotiation on Shipment and Sales Letter Writing ¡­¡­¡­55

.After-class Activities: Share Your Strategies ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­59

.Vocational Skills: Keep Your Audience Engaged ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­60

Chapter 5¡¡Packaging

.Preview: The De.nition and Function of Packaging ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­62

.In-class Activities: Create Your Advertisement ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­69

.After-class Activities: Share Your Design ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­73

.Vocational Skills: Verbal Message in a Presentation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­75

Chapter 6¡¡Distribution

.Preview: Smart Choice of Distribution ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­80

.In-class Activities: Parcel Tracking and Report Writing ¡­¡­¡­¡­¡­¡­¡­¡­91

.After-class Activities: Share Your Solution ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­95

.Vocational Skills: Non-verbal Message in Presentations ¡­¡­¡­¡­¡­¡­¡­¡­96

Chapter 7¡¡Procurement

.Preview: Procurement Process and History ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­98

.In-class Activities: Placing Orders and Memo Writing ¡­¡­¡­¡­¡­¡­¡­¡­¡­106

.After-class Activities: Justify Yourself ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­110

.Vocational Skills£ºDressing in Presentation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­111

Chapter 8¡¡Supply Chain Management

.Preview: Signi.cance of E.ective Supply Chain Management ¡­¡­¡­¡­¡­¡­113

.In-class Activities: Receiving the Supplier and Complaint Letter Writing ¡­121

.After-class Activities: Conduct a Research ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­126

.Vocational Skill: Methods to Deliver a Presentation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­127

Chapter 9¡¡Logistics Information System

.Preview: New Technologies in the Logistics Industry ¡­¡­¡­¡­¡­¡­¡­¡­¡­129

.In-class Activities: Talking about Bills of Lading and

Creation of Commercial Invoice ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­138

.After-class Activities: Make Interpretations ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­143

.Vocational Skill: Factors In.uencing the E.ectiveness of a Presentation ¡­¡­145

Chapter 10¡¡Customer Service

.Preview: De.nition and Strategies ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­147

.In-class Activities: Customer Communication and Follow-up

Letter Writing ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­154

.After-class Activities: Create Your Own De.nition ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­158

.Vocational Skills: Visual Aids in Presentation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­159

Chapter 11¡¡International Logistics

.Preview: De.nition, Function and Trends ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­160

.In-class Activities: Dealing with International Warehousing and Freight ¡­¡­168

.After-class Activities: Make Comparisons ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­173

.Vocational Skills: Interaction with the Audience as an Expert ¡­¡­¡­¡­¡­¡­175

Chapter 12¡¡Third-Party Logistics & Reverse Logistics

.Preview: De.nitions and Functions ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­176

.In-class Activities: Meeting Discussion and Contract Writing ¡­¡­¡­¡­¡­¡­186

.After-class Activities: Find the Preferences ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­192

.Vocational Skills: Ways to Make Your Presentation More Interactive ¡­¡­¡­193