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INTRODUCTION

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JOBS, PEOPLE AND ORGANIZATIONS

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1 Work and jobs

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A What do you do?

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B Word combinations with ¡®work¡¯

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C Types of job and types of work

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2 Ways of working

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A Working hours

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B Nice work if you can get it

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C Nature of work

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3 Recruitment and selection

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A Recruitment

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B Applying for a job

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C Selection procedures

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4 Skills and qualifications

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A Education and training

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B Skilled and unskilled

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C The right person

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5 Pay and benefits

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A Wages, salary and benefits

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B Compensation 1

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C Compensation 2

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6 People and workplaces

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A Employees and management

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B Management and administration

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C Labour

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D Personnel and HRM

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7 Companies and careers

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A Career paths

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B Company structure

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C In-house staff or freelancers?

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D Leaving a company

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8 Problems at work

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A Discrimination

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B Bullying and harassment

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C Health and safety

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9 Managers, executives and directors

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A Managers and executives: UK

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B Managers and executives: US

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10 Businesspeople and business

leaders

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A Businesspeople and entrepreneurs

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B Leaders and leadership

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C Magnates, moguls and tycoons

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11 Organizations 1

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A Business and businesses

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B Commerce

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C Enterprise

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12 Organizations 2

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A Self-employed people and partnerships

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B Limited liability

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C Mutuals

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D Non-profit organizations

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PRODUCTION Éú²ú

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60 Presentations 1: key ideas

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A Types of presentation

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B What makes a good presentation?

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C Presentation tools and visual aids

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61 Presentations 2: key steps

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A Key steps: introduction

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B Key steps: main part

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C Key steps: closing

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62 Presentations 3: audience interaction

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A Closing and dealing with questions

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B Intercultural aspects

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63 Negotiations 1: situations and negotiators

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A Types of negotiation

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B Word combinations with ¡®negotiations¡¯

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C Bargaining

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64 Negotiations 2: preparing

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A Preparing to negotiate

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B Opening the negotiation

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C Negotiating styles

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65 Negotiations 3: win-win

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A Probing

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B Positive positions

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C Negative positions

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D Concessions and trade-offs

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66 Negotiations 4: reaching agreement

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A Deadlock and mediators

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B Agreements and contracts

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C Checking the deal

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Answer key

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Index

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