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Ðò£¨Foreword£© Ç°ÑÔ£¨Preface£© Section 1 Front Office Unit One Room Reservations Unit Two Concierge Unit Three Check In Unit Four Information Desk Unit Five Switchboard Operator Unit Six Business Centre Unit Seven Check Out Unit Eight Handling Complaints Section 2 Food & Beverage Unit One Restaurant Reservations Unit Two Receiving the Guest Unit Three Taking Orders Unit Four Serving the Food Unit Five Paying the Bill Unit Six Room Service Unit Seven Caf¨¦ Service Unit Eight Bar Service Unit Nine Handling Complaints Section 3 Housekeeping Unit One Guiding the Guests to Their Rooms Unit Two Chamber Service Unit Three Laundry Service Unit Four Maintenance Service Unit Five Handling Complaints Section 4 Other Services Unit One At the Recreation & Fitness Center Unit Two At the Clothing Store Unit Three At the Souvenir Store Reference£¨²Î¿¼ÎÄÏ×£© Appendix ¾Æµê×éÖ¯»ú¹¹Í¼ ¾Æµê¸÷¸ÚλÃû³ÆÖÐÓ¢¶ÔÕÕ±í ²Í¾ß³£ÓôʻãÖÐÓ¢¶ÔÕÕ±í ²ÍÌü³£ÓôʻãÖÐÓ¢¶ÔÕÕ±í