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Preface iii
About the Author xii
Chapter 1 Introduction to Project Management 1
Introduction 2
What Is a Project? 4
Examples of IT Projects 4
Project Attributes 6
Project Constraints 7
What Is Project Management? 9
Project Stakeholders 9
Project Management Knowledge Areas 11
Project Management Tools and Techniques 12
Project Success 15
Program and Project Portfolio Management 18
Programs 18
Project Portfolio Management 19
Organizational Project Management 21
The Role of the Project Manager 23
Project Manager Job Description 23
Suggested Skills for Project Managers 25
PMI Talent Triangle? and the Importance of Leadership Skills 27
Careers for IT Project Managers 29
The Project Management Profession 29
History of Project Management 29
The Project Management Institute 33
Project Management Certification 34
Ethics in Project Management 35
Project Management Software 36
Chapter Summary 39
Discussion Questions 40
Quick Quiz 40Quick Quiz Answers 42
Exercises 42
Key Terms 43
Endnotes 44
Chapter 2 The Project Management and Information Technology Context 47
A Systems View of Project Management 49
What Is a Systems Approach? 49
The Three-Sphere Model for Systems Management 50
Understanding Organizations 51
The Four Frames of Organizations 51
Organizational Structures 53
Organizational Culture 56
Focusing on Stakeholder Needs 57
The Importance of Top Management Commitment 59
The Need for Organizational Commitment to Information Technology 60
The Need for Organizational Standards 61
Project and Product Life Cycles 61
Project Life Cycle 62
Product Life Cycles 62
The Importance of Project Phases and Management Reviews 65
The Context of Information Technology Projects 66
The Nature of IT Projects 66
Characteristics of IT Project Team Members 67
Diverse Technologies 67
Recent Trends Affecting Information Technology Project Management 68
Globalization 68
Outsourcing 69
Virtual Teams 70
Agile 72
The Manifesto for Agile Software Development 72
Scrum 73
Agile, the PMBOK? Guide, and a New Certification 74
Chapter Summary 76
Discussion Questions 77
Quick Quiz 77
Quick Quiz Answers 79
Exercises 79
Key Terms 80
Endnotes 81
Chapter 3 The Project Management Process Groups 83
Project Management Process Groups 84
Mapping the Process Groups to the Knowledge Areas 89
Developing an IT Project Management Methodology 89
Case Study 1: JWD Consulting¡¯s Project Management Intranet Site Project (Predictive Approach) 91
Project Pre-Initiation and Initiation 92
Pre-Initiation Tasks 92
Initiating 97
Identifying Project Stakeholders 97
Drafting the Project Charter 98
Holding a Project Kick-Off Meeting 100
Project Planning 101
Project Execution 111
Project Monitoring and Controlling 114
Project Closing 115
Case Study 2: JWD Consulting¡¯s Project Management Intranet Site Project (Agile Approach) 119
Scrum Roles, Artifacts, and Ceremonies 120
Project Pre-Initiation and Initiation 123
Planning 124
Executing 126
Monitoring and Controlling 127
Closing 128
Templates by Process Group 129
Chapter Summary 134
Discussion Questions 135
Quick Quiz 135
Quick Quiz Answers 137
Exercises 137
Key Terms 138
Endnotes 138
Chapter 4 Project Integration Management 141
What Is Project Integration Management? 142
Strategic Planning and Project Selection 144
Strategic Planning 145
Identifying Potential Projects 146
Aligning IT with Business Strategy 147
Methods for Selecting Projects 149
Focusing on Broad Organizational Needs 149
Categorizing IT Projects 150

rforming Financial Analyses 151
Net Present Value Analysis 151
Return on Investment 154
Payback Analysis 155
Using a Weighted Scoring Model 156
Implementing a Balanced Scorecard 158
Developing a Project Charter 158
Developing a Project Management Plan 162
Project Management Plan Contents 163
Using Guidelines to Create Project Management Plans 164
Directing and Managing Project Work 165
Coordinating Planning and Execution 166
Providing Strong Leadership and a Supportive Culture 166
Capitalizing on Product, Bu