¿ç¾³µçÉÌÓ¢Ó﹵ͨ

Learning Task 1 Product Information ²úÆ·ÐÅÏ¢ Learning Activity 1 Inquiry and Reply about Product Quality¹ØÓÚ²úÆ·ÖÊÁ¿µÄѯÎÊÓë»Ø¸´Learning Activity 2 Inquiry and Reply about Product Material¹ØÓÚ²úÆ·²ÄÖʵÄѯÎÊÓë»Ø¸´ Learning Activity 3 Inquiry and Reply about Product Specification ¹ØÓÚ²úÆ·¹æ¸ñµÄѯÎÊÓë»Ø¸´ Learning Activity 4 Inquiry and Reply about Product Features ¹ØÓÚ²úÆ·ÌØÉ«µÄѯÎÊÓë»Ø¸´Learning Activity 5 Communication Skills (1)¹µÍ¨¼¼ÇÉ£¨1£©Learning Activity 6 Homework and Evaluation ×÷ÒµÓëÆÀ¼Û Learning Task 2 Product Price ²úÆ·¼Û¸ñLearning Activity 1 Inquiry and Reply about Product Price ¹ØÓÚ²úÆ·¼Û¸ñµÄѯÎÊÓë»Ø¸´ Learning Activity 2 Price Negotiation ¼Û¸ñ´èÉÌLearning Activity 3 Communication Skills (2) ¹µÍ¨¼¼ÇÉ£¨2£©Learning Activity 4 Homework and Evaluation×÷ÒµÓëÆÀ¼ÛLearning Task 3 Product Payment ²úÆ·Ö§¸¶Learning Activity 1 Inquiry and Reply about Payment Process ¹ØÓÚÖ§¸¶¹ý³ÌµÄѯÎÊÓë»Ø¸´Learning Activity 2 Inquiry and Reply about Payment Failure ¹ØÓÚÖ§¸¶Ê§°ÜµÄѯÎÊÓë»Ø¸´Learning Activity 3 Leave a Message to Unpaid Customers ¸øδ¸¶¿îµÄ¿Í»§ÁôÑÔ Learning Activity 4 Communication Skills (3)¹µÍ¨¼¼ÇÉ£¨3£©Learning Activity 5 Homework and Evaluation ×÷ÒµÓëÆÀ¼ÛLearning Task 4 Product Packaging ²úÆ·°ü×° Learning Activity 1 Inquiry and Reply about Product Packaging ¹ØÓÚ²úÆ·°ü×°µÄѯÎÊÓë»Ø¸´ Learning Activity 2 Communication Skills (4)¹µÍ¨¼¼ÇÉ£¨4£©Learning Activity 3 Homework and Evaluation ×÷ÒµÓëÆÀ¼ÛLearning Task 5 Shipping and Delivery ·¢»õºÍ½»»õLearning Activity 1 Inquiry and Reply about Logistics Methods ¹ØÓÚÎïÁ÷·½Ê½µÄѯÎÊÓë»Ø¸´ Learning Activity 2 Inquiry and Reply about Delivery Time ¹ØÓÚ½»»õʱ¼äµÄѯÎÊÓë»Ø¸´ Learning Activity 3 Inquiry and Reply about Shipping Fee ¹ØÓÚÔ˷ѵÄѯÎÊÓë»Ø¸´ Learning Activity 4 Inquiry and Reply about Logistics Status ¹ØÓÚÎïÁ÷״̬µÄѯÎÊÓë»Ø¸´ Learning Activity 5 Communication Skills (5) ¹µÍ¨¼¼ÇÉ£¨5£©Learning Activity 6 Homework and Evaluation×÷ÒµÓëÆÀ¼ÛLearning Task 6 Complaints and Disputes ͶËߺ;À·× Learning Activity 1 Complaint and Reply about Product Quality ¹ØÓÚ²úÆ·ÖÊÁ¿µÄͶËßÓë»Ø¸´ Learning Activity 2 Complain and Reply about Product Discrepancy ¹ØÓÚ²úÆ·²»·ûµÄͶËßÓë»Ø¸´ Learning Activity 3 Complain and Reply about Logistics Delay ¹ØÓÚÎïÁ÷ÑÓÎóµÄͶËßÓë»Ø¸´ Learning Activity 4 Communication Skills (6) ¹µÍ¨¼¼ÇÉ£¨6£©Learning Activity 5 Homework and Evaluation ×÷ÒµÓëÆÀ¼Û Learning Task 7 Comments and Reviews ÆÀ¼ÛLearning Activity 1 Invite Customers to Leave Positive Comments ÑûÇë¿Í»§ÁôºÃÆÀLearning Activity 2 Reply to Customers' Comments »Ø¸´¿Í»§ÆÀ¼ÛLearning Activity 3 Communication Skills (7) ¹µÍ¨¼¼ÇÉ£¨7£©Learning Activity 4 Homework and Evaluation ×÷ÒµÓëÆÀ¼Û Learning Task 8 Customer Maintenance and Development ¿Í»§Î¬ÏµÓ뿪·¢ Learning Activity 1 Daily and Holiday Greetings to Regular Customers ÀÏ¿Í»§ÈÕ³£ºÍ½Ú¼ÙÈÕÎʺò Learning Activity 2 Products Promotion to New and Regular CustomersÏòÐÂÀÏ¿Í»§Íƹã²úÆ·Learning Activity 3 Communication Skills (8)¹µÍ¨¼¼ÇÉ£¨8£©Learning Activity 4 Homework and Evaluation ×÷ÒµÓëÆÀ¼Û ²Î¿¼ÎÄÏ×