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Unit 1 Business Etiquette Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch and play Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 2 Making an Appointment Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch and play Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 3 Receiving a Client Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch and play Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 4 Company Introduction Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch andplay Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 5 Visiting a Factory/Company Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch andplay Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 6 Product Presentation Part l Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch andplay Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 7 Entertaining a Client Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch andplay Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 8 Seeing off a Client Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch and play Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 9 Business Travei Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch andplay Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist Unit 10 Making a Reservation Part 1 Introduction Part 2 Warm-up Part 3 Let's talk Part 4 Let's speak Part 5 Let's watch and play Part 6 Let's share Part 7 Homework Part 8 Self-assessment checklist