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PERSON TO PERSON page 6 Ãæ¶ÔÃæ 1 Pleased to meet you! ºÜ¸ßÐ˼ûµ½Äú£¡ Meeting people for the first time ³õ´Î¼ûÃæ 2 What do you do? Äú´ÓÊÂʲô¹¤×÷£¿ Finding out about work routines Á˽âËûÈ˵Ť×÷ÈÕ³Ì 3 Around the world ×ß±éÊÀ½ç Being sensitive to other people's customs, culture and behaviour ×¢ÒâÍâ¹úÈ˵ÄÏ°Ëס¢ÎÄ»¯ÓëÐÐΪϰ¹ß 4 Could you please . . . ? ÄÜ·ñÇëÄú¡­¡­£¿ Offering to help Making requests Asking permission Ìṩ°ïÖú¡¤Ìá³öÇëÇó¡¤Õ÷ÇóͬÒâ 5 I'm sorry, could you say that again? ¶Ô²»Æð£¬ÄúÄÜÔÙ˵һ±éÂ𣿠Dealing with communication difficulties ´¦Àí¹µÍ¨ÕÏ°­ PHONE CALLS page 16 ´òµç»° 6 Hello, how may I help you? ÄúºÃ£¬ÓÐʲô¿ÉÒÔ°ïÄúµÄÂ𣿠Answering the phone Making a good impression on the phone ½Óµç»°¡¤Ôڵ绰Àï¸øÈËÁôϺÃÓ¡Ïó 7 Hold on, I just need to make a note ÇëÉԵȣ¬ÎÒÒª×ö¸ö¼Ç¼£¡ Understanding numbers and details Making notes Checking your notes ÌýÇåÊý×ֺ;ßÌåÄÚÈÝ¡¤×öµç»°¼Ç¼¡¤¼ì²éµç»°¼Ç¼ 8 Is everything clear? Ò»Çж¼Çå³þÁËÂ𣿠Taking long messages Leaving messages ×ö½Ï³¤µÄµç»°¼Ç¼¡¤Áô¿ÚÐÅ 9 I'm calling because . . . ÎÒ´òµç»°À´µÄÄ¿µÄÊÇ¡­¡­ Preparing to make a phone call Making different kinds of calls ´òµç»°Ç°µÄ×¼±¸¹¤×÷/´ò¸÷Öֵ绰 10 I'm terribly sorry ·Ç³£±§Ç¸ Dealing with problems on the phone ͨ¹ýµç»°´¦ÀíÎÊÌâ WRITING page 26 д×÷ 11 Layout and content ¸ñʽºÍÄÚÈÝ Good layout and style in letters and faxes Ðź¯ºÍ´«ÕæµÄÕýÈ·¸ñʽºÍÎÄÌå 12 You've got mail ÄãÓÐÓʼþ Sending and receiving e-mail messages ·¢ËͺͽÓÊÕµç×ÓÓʼþ 13 Get it right! ÊéдÕýÈ·£¡ Checking your spelling Correcting your punctuation ¼ì²éƴд¡¤¸ÄÕý±êµã 14 Keep it simple and make it clear ¼òµ¥Ã÷ÁË Writing simple sentences Writing short reports on meetings and phone calls д¼òµ¥µÄ¾ä×Ó¡¤Ð´¼ò¶ÌµÄ»áÒ鱨¸æºÍµç»°¼Ç¼ 15 In reply to your . . . ×Ȼظ´ÄúµÄ¡­¡­ Replying to letters, faxes and e-mails »Ø¸´Ðżþ¡¢´«ÕæºÍµç×ÓÓʼþ 16 I am sorry to inform you that . . . ºÜ±§Ç¸¸æËßÄú¡­¡­ Sorting out problems ½â¾öÎÊÌâ EXCHANGING INFORMATION page 38 ½»»»ÐÅÏ¢ 17 Can I ask some questions? ÎÒÄÜÌáһЩÎÊÌâÂ𣿠Asking questions and giving answers Speaking politely ÌáÎʺÍ×÷´ð¡¤ÓÐÀñòµØ˵»° 18 I'd like some more details . . . ÎÒÏëÖªµÀ¸ü¶àϸ½Ú¡­¡­ Asking about details, specifications, numbers and prices ѯÎÊϸ½Ú¡¢¹æ¸ñ¡¢ÊýÁ¿ºÍ¼Û¸ñ 19 Could you tell me more . . . ? ÄúÄܶà¸æËßÎÒЩÂ𣿠Asking follow-up questions Answering difficult questions ½ÓÁ¬ÌáÎÊ¡¤»Ø´ðÄÑÌâ 20 When can we meet? ÎÒÃÇʲôʱºòÄܼûÃ棿 Arranging appointments and meetings °²ÅÅÔ¼»áºÍ»áÃæ 21 Avoiding misunderstandings ±ÜÃâÎó»á Dealing with cultural differences Ó¦¶ÔÎÄ»¯²îÒì 22 Thank you for your order . . . ¸ÐлÄúµÄ¶©»õ Dealing with problems with orders ´¦Àí¶©µ¥ÎÊÌâ MEETINGS page 50 »áÒé 23 What are your views? ÄúµÄ¹ÛµãÊÇʲô£¿ Different kinds of meetings Discussing ideas and exchanging opinions ²»Í¬ÀàÐ͵ĻáÒ顤ÌÖÂۺͽ»»»¿´·¨ 24 Thank you for coming! ллÄúµÄ¹âÁÙ£¡ Participating in one-to-one meetings ²Î¼ÓÒ»¶ÔÒ»»á̸ 25 The first item on the agenda is . . . Òé³ÌµÄ**ÏîÊÇ¡­¡­ Working with an agenda Taking part in larger meetings with a chairperson °´ÕÕÒé³Ì½øÐС¤ ²Î¼ÓÓлáÒéÖ÷ϯÖ÷³ÖµÄ´óÐÍ»áÒé 26 We need to come to an agreement ÎÒÃÇÐèÒª´ï³ÉÒ»¸öЭÒé Taking part in negotiations ²ÎÓë̸ÅÐ 27 When does 'Yes' mean 'Yes'? ʲôʱºò˵¡°ÊÇ¡±¾ÍÊÇ¡°ÊÇ¡±£¿ Different styles of negotiating ²»Í¬µÄ̸Åзç¸ñ 28 We need to meet . . . ÎÒÃÇÐèÒª»á¼û¡­¡­ Simulating a series of meetings Ä£ÄâһϵÁлáÒé ENTERTAINING VISITORS page 62 ½Ó´ý¿ÍÈË 29 Make yourself at home! Çë²»Òª¾ÐÊø£¡ Receiving visitors Making people feel at home Giving and receiving gifts ½Ó´ý¿ÍÈË ¡¤Ê¹È˱öÖÁÈç¹é¡¤ËÍÀñºÍÊÕÀñ 30 What shall we talk about? ÎÒÃÇÁĵãʲôÄØ£¿ Small talk Socializing Building professional relationships ÏÐÁÄ¡¤Éç½»»î¶¯¡¤½¨Á¢ÒµÎñ¹Øϵ 31 Would you like to join me for dinner? ÎÒÄÜÇëÄú³Ô·¹Â𣿠Deciding where to eat Table manners in different countries ¾ö¶¨µ½ÄÄÀï³Ô·¹¡¤²»Í¬¹ú¼ÒµÄ²Í×ÀÀñÒÇ 32 How do I get there? µ½ÄǶùÎÒ¸ÃÔõô×ߣ¿ Explaining routes Suggesting free time activities ½â˵·Ïß¡¤Ìá³öÒµÓà»î¶¯½¨Òé 33 Do you have a room available? »¹Óз¿¼äÂ𣿠Arranging hotel accommodation Staying in a business hotel °²ÅžƵêסËÞ¡¤×¡ÔÚÉÌÎñ¾Æµê 34 When things go wrong . . . µ±ÊÂÇé³ö´íʱ¡­¡­ Dealing with travel and accommodation problems Advising people what to do ´¦ÀíÂÃÐкÍסËÞÎÊÌ⡤¸øÈËÌὨÒé EXPLAINING AND PRESENTING page 74 ½²½âÓëչʾ 35 About the company . . . ¹ØÓÚ¹«Ë¾ Explaining the history and structure of a company ²ûÊö¹«Ë¾µÄÀúÊ·ºÍ×éÖ¯½á¹¹ 36 Let me demonstrate . . . ÎÒÀ´ÑÝʾһÏ¡­¡­ Explaining what to do Showing people how to do things ½âÊÍÒª×öʲô¡¤Ïò±ðÈË˵Ã÷Ôõô×ö 37 How does it work? ËüÊÇÈçºÎÔË×÷µÄ£¿ Describing processes and procedures ÃèÊöÁ÷³ÌºÍ³ÌÐò 38 Features and benefits! ÌØÉ«ÓëºÃ´¦£¡ Marketing and advertising Sales talk ÓªÏúÓë¹ã¸æ¡¤ÏúÊÛÓÃÓï 39 Giving presentations Ñݽ² Preparing and giving a presentation ×¼±¸ºÍÑݽ² 40 A great new product! ºÜ°ôµÄвúÆ·£¡ Product development Giving a presentation ²úÆ·¿ª·¢¡¤Ñݽ² Grammar reference page 86 Óï·¨²Î¿¼ Transcripts page 102 ÓïÒô½Å±¾ Files page 118 Îĵµ ¸½Â¼£º½£ÇÅÉÌÎñÓ¢ÓïÖ¤Ê飨BECÖм¶£©¿¼ÊÔ˵Ã÷ page 145