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1¨C5 PERSON TO PERSON 5 1 Interviews 2 Meeting people 3 Offers, requests and permission 4 Checking information 5 Present tenses 6 Opposites 7 Reading: The perfect boss? 8 Modal verbs 9 What do you say? 10 Vocabulary review 6¨C10 PHONE CALLS 13 1 Interviews 2 Telephone phrases 3 Asking for clarification 4 Leaving a message 5 More telephone phrases 6 Bad news and apologies 7 Reading: Mobile phones 8 Past tenses 9 Abbreviations 10 Synonyms 11 Articles and quantifiers 12 What do you say? 13 Vocabulary review 11¨C16 WRITING 21 1 Interviews 2 Adverbs and word order 3 Reading: 'Spam' 4 Joining sentences and relative clauses 5 British and American English 6 Punctuation and spelling 7 Prefixes 8 Vocabulary review 17¨C22 EXCHANGING INFORMATION 29 1 Interviews 2 Asking and answering 3 Checking and giving details 4 Answering difficult questions 5 Making arrangements 6 Reading: First America, then the world 7 Questions and question tags 8 Suffixes ¨C 1 9 Reported speech 10 Numbers 11 What do you say? 12 Vocabulary review 23¨C28 MEETINGS 37 1 Interviews 2 Asking for and discussing views 3 Formal meetings 4 Negotiating 5 The future 6 Suffixes ¨C 2 7 Reading: Negotiating in Japan 8 Comparing and contrasting 9 What do you say? 10 Vocabulary review 29¨C34 ENTERTAINING VISITORS 45 1 Interviews 2 Welcoming a visitor 3 Choosing a place to eat 4 Directions 5 At reception in a hotel 6 Reading: Doing business with Americans 7 If . . . sentences 8 Countries and nationalities 9 ¨Cing and to __ 10 What do you say? 11 Vocabulary review 35¨C40 EXPLAINING AND PRESENTING 53 1 Interview 2 Demonstrations 3 Talking about a product 4 Presentations 5 Reading: www.webvan.com 6 Phrasal verbs and verbs prepositions 7 What do you say? 8 The passive 9 Phrasal verbs 10 Vocabulary review ANSWERS AND TRANSCRIPTS 61