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Chapter One Basic Knowledge of Business Letter Writing Section One Introduction of Business Letter Writing Section Two Layout of a Business Letter Section Three Structure of Business Letter Section Four Addressing Envelopes Section Five Good Writing Principles Section Six Some Rules of Good Writing Section Seven Useful Words & Expressions Section Eight Useful Sentences Section Nine Exercises Chapter Two Establishing Business Relations Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Three Enquiries Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Four Offers and Quotations Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Five Counter-offers Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Six Conclusion of Business Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Seven Terms of Payment Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Eight Establishment of L/C and Amendment Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Nine Packing Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Ten Shipping Marks and Shipment Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Eleven Insurance Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Twelve Complaints and Claims Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Thirteen Agency Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Fourteen Trade Forms Section One Introduction Section Two Specimen Letters Section Three Useful Words & Expressions Section Four Useful Sentences Section Five Exercises Chapter Fifteen Job-Application Writing in English Section One Introduction Section Two Cover Letter Section Three Specimen Letters of Application Letter Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Sixteen International Business Contracts Section One Basic Concept of Contracts Section Two Main Features of International Business Contracts Section Three Categories of International Business Contracts Section Four Language Features in the Contracts Section Five Sample Contracts Section Six Useful Words & Expressions Section Seven Useful Sentences Section Eight Exercises Chapter Seventeen Telex, Fax and E-mail Section One Telex Section Two Business Fax Section Three E-mail Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Eighteen Other Letter Writing Section One Invitation Section Two Introduction Section Three Letters of Appointment Section Four Letters of Thanks Section Five Letters of Congratulations Section Six Letters of Reservation Section Seven Notice and Announcement Section Eight Interoffice Menos Section Nine Business Reports Section Ten Agenda and Resolutions Section Eleven Letter of Notes Section Twelve Exercises �����