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Module 1 Englrsh Interview for Grouncat Attendant
Unit 1 Self-introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills

Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 Terminal Building Service
Unit 3 Airlines£¬ Airplanes and Their Major Components

Module 3 Flight Ticket Service
Unit 1 Telephone Inquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances

Module 4 Common Service
Unit 1 Transportation to and from the AirPort
Unit 2 Publiclnformation Service
Unit 3 Broadcasting Service

Module 5 Check-in Service
Unit 1 Passenger Check-in Service
Unit 2 Baggage Check-in Service

Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding

Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine

Module 8 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service

Module 9 Irregule 10 Flights and Passengers Service
Unit 1 Irregular Flights Service
Unit 2 Irregular Passengers Service

Module 10 Arrival Passengers' Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections

Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References