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1 Sales 2 Marketing 3 Types of Sales 1 4 Types of Sales 2 5 The Marketing Mix 1 6 The Marketing Mix 2 7 Product Descriptions 8 Product Details 1 9 Product Details 2 10 Distribution and Pricing 11 Payment Options 12 Costs and Profit 13 Describing Change 14 Describing Benefits 15 The Marketing and Sales Force 16 Sales Systems 17 Opening 18 Following Up 19 Negotiating 20 Closing 21 Commissions 22 Sales Presentations 23 Consumer Problems 24 Promotions and Sales 25 Sales Forecasts 26 Networking 27 Motivation echniques 28 Sales Territories 29 Sales Ethics 30 Internet Sales 31 Branding 32 Markets and Competition 33 Customer Relations Management 34 Consumer Behavior 35 Marketing Research 1 36 Marketing Research 2 37 Marketing Strategies 38 Campaign Assessment 39 Endorsements and Sponsors 40 Marketing Environments 41 Market Segmentation 42 Advertising 43 Marketing Ethics 44 Marketing and Technology 45 International Marketing New Words and Expressions Glossary