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Unit 1 Basic Knowledge of Business Correspondence Writing
¢ñ Form and Structure of Business Letters
1£® Form
2£® Structure
3£® Addressing Envelopes
¢ò Writing Principles of Business Letters
1£® Courtesy
2£® Consideration
3£® Completeness
4£® Clarity
5£® Conciseness
6£® Concreteness
7£® Correctness
¢ó The Layout of Fax and Email Message
1£® Fax
2£® E-mail
Exercises

Unit 2 Establishing Business Relations & Inquiring Credit Reference
I Letters for Establishing Business Relations
1£® Importer Writes to Exporter
2£® Self Introduction by Exporter
3£® Exporter Writes to Importer
4£® Self-Introduction by Manufacturer
5£® Manufacturer Writes to Importer
¢ò Inquiring Credit Reference
1£® Letter Referring to a Bank Reference
2£® Reply to the Above
¢ó Supplement£º Some Useful Sentences on Establishing Business Relations & Inquiring Credh Reference
Exercises

Unit 3 Enquiries and Replies
I The Letters of Enquiries and Replies
1£® General Enquiry and Reply
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Unit 4 Quotations£¬ Sales Letters£¬ Firm Offers & Counter Offers
Unit 5 Orders£¬ Acceptances and Rejections
Unit 6 Sales Confirmation and Purchase Contract
Unit 7 Payment
Unit 8 Transport and Insurance
Unit 9 Complaint£¬ Claim and Settlement
Unit 10 Case Study
Unit 11 Letter of Intent£¬ Agreements and Contracts
Unit 12 Invitation for Bids£¬ Bid£¬ Notice of Award
Unit 13 Social Contact Correspondences