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酒店服务英语口语快速突破 版权信息
- ISBN：9787517077473
- 条形码：9787517077473 ; 978-7-5170-7747-3
- 装帧：一般胶版纸
- 册数：暂无
- 重量：暂无
- 所属分类：>>
酒店服务英语口语快速突破 本书特色
本书包含了酒店服务行业中常用的英语口语话题，包括酒店住宿、前台服务、客房服务、餐饮服务、商务中心等内容。每个单元都从全景词汇展开，后续全景高频句、实景会话和小贴士。相信无论您是从事酒店服务工作的专业人士，还是出门在外的商旅人士，都能从中快速寻找到您需要的内容。 本书附专业外教录音，读者可扫描封面前勒口二维码或登录www.wsbookshow.com免费下载。
酒店服务英语口语快速突破 内容简介
本书包含了酒店服务行业中常用的英语口语话题，包括酒店住宿、前台服务、客房服务、餐饮服务、商务中心等内容。每个单元都从全景词汇展开，后续全景高频句、实景会话和小贴士。相信无论您是从事酒店服务工作的专业人士，还是出门在外的商旅人士，都能从中快速寻找到您需要的内容。 本书附专业外教录音，读者可扫描封面前勒口二维码或登录www.wsbookshow.com免费下载。
酒店服务英语口语快速突破 目录
序
Chapter 01 酒店住宿............................... 001
Unit 1 预订前咨询 ····················· 002
Unit 2 预订房间 ························ 008
Unit 3 登记入住 ························ 013
Unit 4 客房介绍 ························ 019
Unit 5 延长住宿 ························ 025
Unit 6 调换房间 ························ 031
Unit 7 保留房间 ························ 036
Unit 8 加床服务 ························ 041
Chapter 02 前台服务............................... 046
Unit 1 搬运行李 ························ 047
Unit 2 接机服务 ························ 052
Unit 3 寄存服务 ························ 058
Unit 4 转接留言 ························ 064
Unit 5 有客来访 ························ 069
Unit 6 房卡遗失 ························ 074
Unit 7 叫车送客 ························ 079
Unit 8 离店退房 ························ 085
Unit 9 付款问题 ························ 091
Chapter 03 客房服务............................... 096
Unit 1 客房用品 ························ 097
Unit 2 叫醒服务 ························ 102
Unit 3 无线网络 ························ 108
Unit 4 使用电脑 ························ 113
Unit 5 清扫客房 ························ 119
Unit 6 洗衣服务 ························ 124
Unit 7 修补送还 ························ 130
Unit 8 客房维修 ························ 135
Unit 9 处理客房投诉 ·················· 141
Chapter 04 餐饮服务............................... 147
Unit 1 客房送餐 ························ 148
Unit 2 预约餐厅 ························ 154
Unit 3 点餐服务 ························ 160
Unit 4 餐厅用餐 ························ 166
Unit 5 上菜服务 ························ 172
Unit 6 用餐感受 ························ 178
Unit 7 用餐环境 ························ 183
Unit 8 快餐 ······························ 189
Unit 9 问询餐厅 ························ 195
Unit 10 处理餐厅投诉 ·················
200
Chapter 05 商务中心............................... 205
Unit 1 兑换货币 ························ 206
Unit 2 宴会服务 ························ 212
Unit 3 会议服务 ························ 218
Unit 4 票务服务 ························ 224
Unit 5 印制名片 ························ 229
Unit 6 打印复印 ························ 234
Unit 7 传真服务 ························ 240
Unit 8 邮寄服务 ························ 246
Unit 9 翻译服务 ························ 252
Chapter 06 休闲购物............................... 258
Unit 1 健身房 ··························· 259
Unit 2 游泳池 ··························· 265
Unit 3 美容美发 ························ 270
Unit 4 桑拿按摩 ························ 277
Unit 5 棋牌室 ··························· 284
Unit 6 买衣服 ··························· 290
Unit 7 买化妆品 ························ 296
Unit 8 珠宝首饰 ························ 303
Unit 9 选购烟酒 ························ 309
Unit 10 选购纪念品 ····················
314
Chapter 07 其他服务............................... 320
Unit 1 医疗服务 ························ 321
Unit 2 照顾孩子 ························ 327
Unit 3 失物招领 ························ 333
Unit 4 旅游问询 ························ 338
Unit 5 赔偿损失 ························ 344
Unit 6 禁止吸烟 ························ 349
Unit 7 处理突发事故 ·················· 354
展开全部
酒店服务英语口语快速突破 作者简介
周琪棋，女，1980.10，广州科技贸易职业学院讲师，武汉大学硕士，主要研究方向：旅游英语。近年来主要讲授英语视听说、酒店英语、城市轨道英语、中国客源国概况等课程；以第一作者在《宿州教育学院学报》《湖北函授大学学报》《海外英语》《兰州教育学院学报》期刊上发表论文4余篇；以第一作者编写教材《城市轨道交通专业英语》，获得广东省信息化教学大赛课堂教学大赛二等奖；主持完成市级项目1项；参与省部级课题多项；参与完成横向课题多项；参编教材多部。
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