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Chapter 1 Instructions for Airport Staff »ú³¡¹¤×÷ÈËÔ±ÐëÖª 01 About the Job as Flight Attendants 002 ¿Õ³ËÈËÔ±¹¤×÷ÄÚÈÝ 02 About the Job as Ground Crews 004 µØÇÚÈËÔ±¹¤×÷ÄÚÈÝ 03 About the Job as Pilots 007 ·ÉÐÐÔ±¹¤×÷ÄÚÈÝ 04 Basic Requirements for Airport Staff 010 º½¿Õ¹«Ë¾¹¤×÷ÈËÔ±»ù±¾ÒªÇó 05 General Knowledge of Flight and Escape 013 ·ÉÐг£Ê¶ÓëÌÓÉú֪ʶ Chapter 2 Job Interviews for Flight Attendants »ú³¡¡¢¿Õ³ËÈËÔ±ÇóÖ°ÃæÊÔ 01 Interview Essentials and Skills 018 ÃæÊÔÒªµãºÍ¼¼ÇÉ 02 Personal Interview 026 ¸öÈËÃæÊÔ 03 Behavioral Interview 031 ÐÐΪÃæÊÔ 04 Field Simulation 035 ÏÖ³¡Ä£Äâ 05 End of Interview 040 ½áÊøÃæÊÔ Chapter 3 Interview FAQ for Flight Attendants »ú³¡¡¢¿Õ³ËÈËÔ±ÃæÊÔ³£¼ûÎÊÌâ¼°»Ø´ð¼¼ÇÉ 01 Personal Interview Questions 046 ¸öÈËÃæÊÔÎÊÌâ 02 Behavioral Interview Questions 050 ÐÐΪÃæÊÔÎÊÌâ 03 Situational Interview Questions 055 Çé¾°ÃæÊÔÎÊÌâ 04 Questions About the Organization 060 ¹ØÓÚ±¾º½¿Õ¹«Ë¾µÄÎÊÌâ 05 Other Questions 064 ÆäËûÎÊÌâ Chapter 4 Ticketing for Passengers ΪÂÿͰìÀíƱÎñ 01 Inquire About Ticket Price 072 Ʊ¼Û²éѯ 02 Book Air Tickets 076 Ô¤¶©»úƱ 03 Flight Cancellation 080 È¡Ïûº½°à 04 Ticket Confirmation and Alteration 085 È·ÈϺ͸ÄÇ©»úƱ 05 Missing the Flight 089 ´í¹ýº½°à 06 Alternate Ticket 092 ºò²¹»úƱ Chapter 5 Airport Services for Passengers ΪÂÿÍÌṩ»ú³¡·þÎñ 01 Airport Consultation 098 »ú³¡×Éѯ 02 Asking for Directions 101 »ú³¡ÎÊ· 03 Airport Broadcast 104 »ú³¡²¥Òô 04 Flight Delay 108 º½°àÑÓÎó 05 Airport Shopping 113 »ú³¡¹ºÎï 06 Having Dinner 117 »ú³¡ÓÃ²Í 07 Currency Exchange 121 »õ±Ò¶Ò»» 08 Left Baggage 125 ÐÐÀî¼Ä´æ 09 Parcel Mail 129 °ü¹üÓÊ¼Ä 10 Other Services 132 ÆäËû·þÎñ Chapter 6 Check-in for Passengers ΪÂÿͰìÀíµÇ»úÊÖÐø 01 Check-in 138 °ìÀíµÇ»ú 02 Luggage Transportation 143 ÐÐÀîÍÐÔË 03 Customs Declaration 148 º£¹ØÉ걨 04 Security 152 °²È«¼ì²é Chapter 7 Cabin Services ¿Í²Õ·þÎñ 01 Arranging Seats 160 °²ÅžÍ×ù 02 Safety Check Before Take-off 163 Æð·ÉÇ°°²È«¼ì²é 03 Meal and Drink Service 166 ²ÍÒû·þÎñ 04 In-Flight Entertainment Service 169 »úÉÏÓéÀÖ·þÎñ 05 Special Passengers Service 173 Ìرð³Ë¿Í·þÎñ 06 Other Services 176 ÆäËû·þÎñ Chapter 8 Broadcasting Service ²¥Òô·þÎñ 01 Flight Plan Broadcast 182 ·ÉÐмƻ®¹ã²¥ 02 Safety Broadcast 185 °²È«¹ã²¥ 03 Cabin Service Broadcast 188 ¿Í²Õ·þÎñ¹ã²¥ 04 Landing Broadcast 191 ½µÂä¹ã²¥ Chapter 9 Emergency Í»·¢×´¿ö 01 Sick Passengers 198 ÂÿͲ»ÊÊ 02 Airsickness of Passengers 202 ÂÿÍÔλú 03 First Aid 205 ¼±¾È 04 Emergency and Survival Equipment 209 Ó¦¼±ºÍÌÓÉúÉ豸 05 Through Turbulence 212 ͨ¹ýÍÄÁ÷ 06 Malfunction of Entertainment System on Board 214 »úÉÏÓéÀÖϵͳ¹ÊÕÏ 07 Disruptive Passengers 220 µóÂù³Ë¿Í 08 Passenger Complaining 224 Âÿͱ§Ô¹ 09 Negotiating Dispute 228 ЭÉÌÕù¶Ë 10 Jet Lag 231 ʱ²î·´Ó¦ Chapter 10 Prepare to Land ×¼±¸×Ž 01 Preparation Before Landing 238 ׎ǰµÄ×¼±¸ 02 After Landing 242 ׎ºó 03 Customs and Immigration 247 °ìÀíÈë¾³ÊÖÐø 04 Claiming the Luggage 250 ÁìÈ¡ÐÐÀî 05 Lost and Found 254 ʧÎïÕÐÁì 06 Transfer Service 258 ת³Ë·þÎñ 07 Airport Bus Service 262 »ú³¡´ó°Í·þÎñ Appendix ¸½Â¼ Glossary 266 ´Ê»ã±í World Major Airlines' Codes 275 ÊÀ½çÖ÷Òªº½¿Õ¹«Ë¾´úÂë World's Some Airlines' Abbreviation 280 ÊÀ½ç²¿·Öº½¿Õ¹«Ë¾Ëõд Three Word Codes for the World's Major Airports 284 ÊÀ½çÖ÷Òª»ú³¡Èý×Ö´úÂë Currency Names and Symbols of Some Countries in the World 291 ÊÀ½ç²¿·Ö¹ú¼Ò»õ±ÒÃû³Æ¼°·ûºÅ