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Unit 1Introduction to Logistics
¢ñ. What Is Logistics

Dialogue 1Introduction to Logistics Company

¢ò. Activities in Logistics System

Dialogue 2Visiting a Logistics Company

Unit 2Customer Service

¢ñ. What Is Customer Service

Dialogue 1Delay of Delivering

¢ò. How to Improve Customer Service Level

Dialogue 2Make a Complaint

Unit 3Warehousing

¢ñ. Warehouse Operation

Dialogue 1Visiting a Warehouse

¢ò. Inventory Management

Dialogue 2How Much Should I Order

Unit 4Transportation and Distribution

¢ñ. Transportation Mode

Dialogue 1Negotiating About the Transportation
Conditions

¢ò. Distribution Management

Dialogue 2Partial Shipment and Transshipment

Unit 5Packaging

¢ñ. Introduction to Packaging

Dialogue 1Packing of Silk Stockings

¢ò. Functions of Packaging

Dialogue 2The Packaging of Beer

Unit 6International Logistics

¢ñ. Containerization

Dialogue 1Talking About the Unloading Port

¢ò. Main Logistics Documents

Dialogue 2Change the Port of Destination

Unit 7Purchasing

¢ñ. Purchasing

Dialogue 1What Is Purchasing

¢ò. Purchasing Process

Dialogue 2Ordering Equipment

Unit 8The Third Party Logistics

¢ñ. The Nature of the Third Party Logistics

Dialogue 1Searching the 3PL Companies

¢ò. 3PL in China

Dialogue 2Evaluating 3PL Companies

Unit 9Supply Chain Management

¢ñ. Supply Chain Management

Dialogue 1Developing a Supply Chain

¢ò. Developing Trends in Supply Chain Management

Dialogue 2The Possibility of Creating a Supply Chain

Unit 10Logistics Information Management

¢ñ. The Role of Information Management

Dialogue 1Difference between Legacy System and Present System

¢ò. Pickª²toª²Light Basics

Dialogue 2Introduction to Supply Chain Management Information
System

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Appendix ¢ñLogistics Terms

Appendix ¢òReference Keys

Appendix ¢óInternational Logistics Vocabulary

Appendix ¢ôLogistics Documents