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Situation 1 Introductory Remarks
Task 1 Form of Business Letters
Task 2 Structure of Business Letters
Task 3 The Process and Writing Principles of Business Letters
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Situation 2 Establishing Business Relations
Task 1 The First Communication from the Seller
Task 2 The First Communication from the Buyer
Task 3 CreditInquiry
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Situation 3 NeaOtlatiOns and Consultations
Task 1General Enquiry and Reply
Task 2 Specific Enquiry and Reply
Task 3 Firm 0ffer
Task 4 Non¡ªFirm Offer
Task 5 Counter¡ªOffer
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Situation 4 Conclusion of Business and the Fulfillment of a Contract
Task 1 Orders and Acknowledgement
Task 2 Acceptance or Rejection of Orders
Task 3 Sending Contracts
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Situation 5 Terms of Payment
Task 1 Suggesting a Certain Term of Payment
Task 2 Asking for an Easy Payment
Task 3 Urging Establishment of L
Task 4 Asking for Amendment to L
Task 5 Asking for Extension of L
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Situation 6 Shipment and Insurance
Task 1 Packing Requirements
Task 2 Shipment
Task 30nsuranoe
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Situation 7 Complaints and Claims
Task 1 Complaints and Reply
Task 2 Claims and Settlement
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