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Getting ready to write for impact 1 Introductions£¬requests£¬enqui ries A Introduce you rself in emails and Ietters B Enquiries and requests in emails and letters 2 Notes and minutes A Note¡ªtaking skills B Meeting minutes 3 lnvitations and Ietters A Write£®accept and decline invitations B Formats for business Ietters 4 Preparing a report A Analyse what makes a report effective B Making notes for a report 5 Making your case in a report A The Introduction B Present information and describe data 6 Getting the tone right A Ensu re the style is right B Apologise and thank in emails and letters Case study 1£ºKompleet Solutions 7 Making and responding to complaints A Make complaints B Handle complaints 8 The body of the report A Link your ideas and build effective pa ragraphs B Think about the reader 9 Negotiating in writing A Negotiate via email£»cOnfirm ag reement B Structure negotiating emails 10 The report concluded A The Conclusions section B The Recommendations section 11 Making arrangements by email A Set up meetings£»confirm and change arrangements B Check understanding£»cla rify meaning 12 Finishing a report A Write an Executive summarv B Edit and check your writing Case study 2£ºADC Audio scripts Answer key AdditionaI materials Extended writing tasks Extended writing tasks£ºModel answers Acknowledqements