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Module 1 English Interview for Cabin Attendant Unit 1 Greetings and Personal Information Unit 2 Behavioral Interview and Interview Skills Module 2 Airline Jobs Unit 1 Airline Services Unit 2 Airline Personnel Module 3 Pre-flight Preparation Unit 1 Pre-flight Briefing Unit 2 Pre-flight Check Module 4 Passenger Reception Unit 1 Boarding and Greeting Service Unit 2 Announcements of Reception Module 5 Safety Check Unit 1 Safety Demonstration Unit 2 Safety Regulations and Instructions Module 6 Passenger Comfort Unit 1 In-flight Facilities Service Unit 2 Entertainment Service Module 7 Catering Service Unit 1 Meal and Drink Service Unit 2 Special Diet Service Module 8 Passenger Service Unit 1 Common Passenger Service Unit 2 Special Passenger Service Unit 3 Delayed and Transfer Passenger Service Module 9 In-flight Shopping Service Unit 1 In-flight Retail Service Unit 2 Duty-free Shopping Service Module 10 Safety and Emergency Unit 1 FirstAid Service Unit 2 Emergency Procedures Module 11 Landing Service Unit 1 Pre-landing Service Unit 2 Entry Card and Customs Declaration Module 12 Arrival Service Unit 1 Luggage Claim Service Unit 2 Airport Tax Refund Appendix FrequentiyAsked Questions and Suggested Answers in Interview References