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Chapter 1 Essentials for Business English Correspondence
1£®1 The Meaning and Functions of Business English Correspondence
1£®2 Writing Principles of Business English Correspondence
1£®3 The Structure and Format of Business English Correspondence
1£®4 E-mail and Fax
1£®5 Exercises

Chapter 2 Establishing Business Relations
2£®1 Brief Introduction
2£®2 Specimen Letters
2£®3 Writing Steps and Tips
2£®4 Useful Expressions on Establishing Business Relations
2£®5 Exercises

Chapter 3 Enquiries and Replies
3£®1 Brief Introduction
3£®2 Specimen Letters
3£®3 Writing Steps and Tips
3£®4 Useful Expressions on Enquiries and Replies
3£®5 Exercises

Chapter 4 Quotations or Offers
4£®1 Brief Introduction
4£®2 Specimen Letters
4£®3 Writing Steps and Tips
4£®4 Useful Expressions on Quotations or Offers
4£®5 Exercises

Chapter 5 Counter-offers and Acceptance
5£®1 Brief Introduction
5£®2 Specimen Letters
5£®3 Writing Steps and Tips
5£®4 Useful Expressions on Counter-offers and Acceptance
5£®5 Exercises

Chapter 6 Orders and Their Fulfillment
6£®1 Brief Introduction
6£®2 Specimen Letters
6£®3 Writing Steps and Tips
6£®4 Useful Expressions on Orders and Their Fulfillment
6£®5 Exercises

Chapter 7 Terms of Payment
7£®1 Brief Introduction
7£®2 Specimen Letters
7£®3 Writing Steps and Tips
7£®4 Useful Expressions on Terms of Payment
7£®5 Exercises

Chapter 8 Packing
8£®1 Brief Introduction
8£®2 Specimen Letters
8£®3 Writing Steps and Tips
8£®4 Useful Expressions on Packing
8£®5 Exercises

Chapter 9 Insurance
9£®1 Brief Introduction
9£®2 Specimen Letters
9£®3 Writing Steps and Tips
9£®4 Useful Expressions on Insurance
9£®5 Exercises

Chapter 10 Shipment
10£®1 Brief Introduction
10£®2 Specimen Letters
10£®3 Writing Steps and Tips
10£®4 Useful Expressions on Shipment
10£®5 Exercises

Chapter 11 Claims and Settlements
11£®1 Brief Introduction
11£®2 Specimen Letters
11£®3 Writing Steps and Tips
11£®4 Useful Expressions on Claims and Settlements
11£®5 Exercises
References