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Unit 1¡þMaking and Accepting a Reservation1 Part A¡þMaking and Accepting a Reservation1 Part B¡þOffering an Alternative to the Guests When Their Needs Are Not Available12 Unit 2¡þReceiving the Guests23 Part A¡þReceiving the Guests with the Reservation23 Part B¡þReceiving the Guests without the Reservation31 Unit 3¡þOrdering Food and Taking Orders I41 Part A¡þAsking and Explaining Dishes41 Part B¡þRecommending Dishes53 Unit 4¡þOrdering Food and Taking Orders II63 Part A¡þAsking What the Guest Prefers63 Part B¡þRoom Service75 Unit 5¡þOrdering Dessert85 Part A¡þAsking and Telling If Dessert Is Wanted I85 Part B¡þAsking and Telling If Dessert Is Wanted II97 Unit 6¡þPaying the Bill107 Part A¡þAsking for the Bill and Ways of Paying107 Part B¡þExplaining the Charge and Handling Mistakes on the Bill121 Unit 7¡þBar Service I133 Part A¡þAsking What the Guest Wants to Drink133 Part B¡þTelling What Is Wanted146 Unit 8¡þBar Service II155 Part A¡þAsking before Serving and Serving the Guest155 Part B¡þAsking How Much Is Owed and Saying Goodbye163 Unit 9¡þHandling Complaints I173 Part A¡þComplaining about Drinks173 Part B¡þComplaining about Meat and Food182 Unit 10¡þHandling Complaints II 189 Part A¡þComplaining about Service189 Part B¡þShowing the Way of Dealing with Complaints197 Vocabulary204 Key to Exercises209 Tapescript242 ¸½Â¼ 293 ²Î¿¼ÎÄÏ×296