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Preface
Part 1 Prologue
Chapter 1 Introduction to Organizational Behavior
Enter Organizational Behavior
Complementing Intuition with Systematic Study
Disciplines That Contribute to the OB Field
There Are Few Absolutes in OB
Challenges and Opportunities for OB
The Plan of This Book
Part 2 The Individual in the Organization
Chapter 2 Job Attitudes
Attitudes
Job Satisfaction
Chapter 3 Moods, Emotions, and Organizational Behavior
What Are Emotions and Moods?
Emotional Labor
Emotional Intelligence
OB Applications of Emotions and Moods
Chapter 4 Personality Traits and Work Values
Personality
Values
Linking an Individual’s Personality and Values
to the Workplace
Chapter 5 Individual Perception and Decision-Making
What Is Perception?
Person Perception: Making Judgments About Others
The Link Between Perception and Individual Decision Making
Decision Making in Organizations
Organizational Constraints on Decision Making
What About Ethics and Creativity in Decision Making?
Chapter 6 Motivation I: Basic Concepts
Defining Motivation
Early Theories of Motivation
Contemporary Theories of Motivation
Chapter 7 Motivation II: Applied Concepts
Motivating by Changing the Nature of the Work Environment
Employee Involvement
Using Rewards to Motivate Employees
Part 3 Groups in the Organization
Chapter 8 Groups
Defining and Classifying Groups
Stages of Group Development
Group Properties: Roles, Norms, Status, Size, and Cohesiveness
Group Decision Making
Chapter 9 Teams
Why Have Teams Become So Popular?
Differences Between Groups and Teams
Types of Teams
Creating Effective Teams
Turning Individuals into Team Players
Beware! Teams Aren’t Always the Answer
Chapter 10 Communication Process
The Communication Process
Direction of Communication
Interpersonal Communication
Organizational Communication
Barriers to Effective Communication
Chapter 11 Leadership
What Is Leadership?
Trait Theories
Behavioral Theories
Contingency Theories
Leader–Member Exchange (LMX) Theory
Charismatic Leadership and Transformational Leadership
Authentic Leadership: Ethics and Trust Are the Foundation of Leadership
Challenges to the Leadership Construct
Chapter 12 Power and Politics
A Definition of Power
Contrasting Leadership and Power
Bases of Power
Power Tactics
Politics: Power in Action
Causes and Consequences of Political Behavior
The Ethics of Behaving Politically
Chapter 13 Conflict and Negotiations
A Definition of Conflict
Transitions in Conflict Though
The Conflict Process
Negotiation
Part 4 The Organization System
Chapter 14 Structure and Organizational Behavior
What Is Organizational Structure?
Common Organizational Designs
New Design Options
Why Do Structures Differ?
Organizational Designs and Employee Behavior
Chapter 15 Organizational Culture
What Is Organizational Culture?
What Do Cultures Do?
Creating and Sustaining Culture How Employees Learn Culture
Creating an Ethical Organizational Culture
Creating a Positive Organizational Culture
Chapter 16 Organizational Change
Forces for Change
Resistance to Change
Approaches to Managing Organizational Change
Creating a Culture for Change
Work Stress and Its Management
Epilogue
Endnotes