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Part One Understanding Hotel: General English Use Unit 1 Post Groups in Hotels Unit 2 Facilities in a Hotel Unit 3 Handling Emergencies Unit 4 Handling Guests' Complaint Part Two Understanding Hotel Middle--level Posts: Specialized English Use Unit 5 Front Office Manager Unit 6 Assistant Manager Unit 7 Housekeeping Manager Unit 8 Food & Beverage Manager Part Three Understanding Hotel Basic Level Posts: Specialized English Use Unit 9 Reservationist Unit 10 Receptionist Unit 11 Bellboy Unit 12 Foreign Currency Exchange Clerk Unit 13 Chambermaids Unit 14 Laundry Clerk Unit 15 Restaurant Reservationist Unit 16 Restaurant Hostess and Server Unit 17 Room Service Attendant Unit 18 Bartender Unit 19 Business Center Attendant Unit 20 Recreation Center Attendant Unit 21 Shopping Center Attendant Appendix Appendix I ÊÀ½çÖªÃû¾Æµê¼ò½é£¨5¼Ò£© Appendix 1I ³£Óù«¹²³¡Ëù±êʶ Appendix III ³£Óûõ±ÒÃû³Æ¼°·ûºÅ Appendix IV ¾Æµê³£Éè¸ÚλÈÎÖ°×ʸñ ²Î¿¼ÎÄÏ×