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Chapter OneFront Desk Service Ç° ̨ ·þ Îñ Unit OneCheckª²in µ¥Ôª1ÈëסµÇ¼Ç Service Conversation 1You Are Our Guests Service Conversation 2Registering a Group That Has a Reservation Unit TwoComplaints and on the Guest¬ðs Request µ¥Ôª2´¦ÀíͶËߺͻØÓ¦¿ÍÈËÒªÇó Service Conversation 3Our Housemaid Will Bring Them to Your Room Soon Service Conversation 4We Do Apologize for the Inconvenience Chapter TwoReservation Desk Service ¿Í·¿Ô¤¶©²¿·þÎñ Unit ThreeRoom Reservation µ¥Ôª3¿Í·¿Ô¤¶© Service Conversation 5Accepting a Reservation Service Conversation 6Recommending Other Hotels Unit FourRevising the Reservation µ¥Ôª4Ô¤¶©±ä¸ü Service Conversation 7Changing a Reservation Service Conversation 8Canceling a Reservation for the Guest Chapter ThreeConcierge Desk Service Àñ±ö²¿·þÎñ Unit FiveLuggage Service µ¥Ôª5ÐÐÀî·þÎñ Service Conversation 9Welcome to the Great Wall Hotel Service Conversation 10Is It Charged or Free Unit SixCar Reservation Service µ¥Ôª6³µÁ¾Ô¤¶©·þÎñ Service Conversation 11Calling a Taxi at the Hotel Gate Service Conversation 12Car Reservation at the Concierge Desk Chapter FourCash Desk Service ÊÕÒø̨·þÎñ Unit SevenForeign Currency Exchange µ¥Ôª7Íâ±Ò¶Ò»» Service Conversation 13Exchange US dollars into Chinese yuan Service Conversation 14Changing at the Airport Exchange Office Unit EightCheck Out µ¥Ôª8½áÕËÍËËÞ Service Conversation 15Checking Out in Cash Service Conversation 16Checking Out by Credit Card Unit NineSolving Problems with the Bill µ¥Ôª9½â¾öÕ˵¥ÎÊÌâ Service Conversation 17Explaining the Bill Service Conversation 18Here Is the Money You¬ðve Overpaid Chapter FiveTelephone Desk Service ×Ü »ú ·þ Îñ Unit TenTelephone Operator µ¥Ôª10ת½Óµç»° Service Conversation 19Outgoing Calls Service Conversation 20Incoming Calls Unit ElevenOther Service µ¥Ôª11ÆäËû·þÎñ Service Conversation 21The Wakeª²up Call Service Conversation 22Leaving the Message Chapter SixHousekeeping Service ¿Í ·¿ ·þ Îñ Unit TwelveChamber Service µ¥Ôª12¿Í·¿·þÎñ Service Conversation 23May I Do the Room Now Service Conversation 24What Time Would You Like Me to Come Back Unit ThirteenRoom Service µ¥Ôª13¿Í·¿ËͲͷþÎñ Service Conversation 25Your Order Will Arrive in 15 Minutes Service Conversation 26Here Is Your Chinese Breakfast Unit FourteenMaintenance Service µ¥Ôª14άÐÞ·þÎñ Service Conversation 27The Repairman Will Come to Your Room Soon Service Conversation 28Repairing the Facilities in the Bathroom Chapter SevenRestaurant Service ²Í Ìü ·þ Îñ Unit FifteenTable Reservation µ¥Ôª15²ÍÌüÔ¤¶© Service Conversation 29Reserving a Table on Valentine¬ðs Day Service Conversation 30Book a Table by the Window Unit SixteenGreeting the Guests µ¥Ôª16²ÍÌüÓ­¿Í·þÎñ Service Conversation 31Arranging One Table for the Nonª²reserved Guest Service Conversation 32Arranging One Table for the Reserved Guest Unit SeventeenTaking Orders µ¥Ôª17µã²Ë·þÎñ Service Conversation 33Can You Recommend Some Chinese Food Service Conversation 34The Chinese Cuisine Is Divided into Eight Styles Unit EighteenService During the Meal µ¥Ôª18Éϲ˷þÎñÓëϯ¼ä·þÎñ Service Conversation 35Serving the Guest During the Meal Unit NineteenSetting Accounts µ¥Ôª19½áÕË Service Conversation 36I Forgot to Bring My Wallet with Me Service Conversation 37Do You Accept Credit Cards Chapter EightBar Service ¾Æ °É ·þ Îñ Unit TwentyGeneral Service µ¥Ôª20³£¹æ·þÎñ Service Conversation 38Serving Drinks Unit Twentyª²oneDealing with Complaints and a Drunken Guest µ¥Ôª21´¦ÀíͶËߺÍ×í¾Æ¿ÍÈË Service Conversation 39I Am Not Happy with the Steak Service Conversation 40A Drunken Guest Chapter NineBusiness Center Service£¨¢ñ£© ÉÌÎñÖÐÐÄ·þÎñ£¨Ò»£© Unit Twentyª²twoSecretarial Service µ¥Ôª22ÎÄÃØ·þÎñ Service Conversation 41Having the Meeting Material Copied Service Conversation 42Typing of the Material Unit Twentyª²threeFax Sending and Receiving µ¥Ôª23ÊÕ·¢´«Õæ·þÎñ Service Conversation 43Receiving a Fax Service Conversation 44Sending a Fax Chapter TenBusiness Center Service£¨¢ò£© ÉÌÎñÖÐÐÄ·þÎñ£¨¶þ£© Unit Twentyª²fourTicket Booking µ¥Ôª24ƱÎñ·þÎñ Service Conversation 45Booking a Train Ticket Service Conversation 46Booking an Air Ticket Unit Twentyª²fiveConcierge Service µ¥Ôª25ίÍдú°ì·þÎñ Service Conversation 47Renting Equipment Service Conversation 48Postal Expressing Chapter ElevenHealth & Recreation Center Service ¿µÌåÖÐÐÄ·þÎñ Unit Twentyª²sixBody Care Service µ¥Ôª26¿µÌå·þÎñ Service Conversation 49Serving Basketball Service Conversation 50Serving Bowling Unit Twentyª²sevenBathing Service µ¥Ôª27Ï´Ô¡·þÎñ Service Conversation 51Serving Sauna Service Conversation 52Serving Swimming Unit Twentyª²eightEntertaining Service µ¥Ôª28ÓéÀÖ·þÎñ Service Conversation 53Serving Ballroom Service Conversation 54Serving Net Bar Chapter TwelveConvention & Exhibition Center Service »áÕ¹ÖÐÐÄ·þÎñ Unit Twentyª²nineConvention Service µ¥Ôª29»áÒé·þÎñ Service Conversation 55Reserving the Conference on the Phone Service Conversation 56Discussing the Service Details Unit ThirtyExhibition Service µ¥Ôª30Õ¹ÀÀ·þÎñ Service Conversation 57Reserving an Exhibition Service Conversation 58We¬ðre in an Urgent Need for Your Help Chapter ThirteenShopping Service É̳¡²¿·þÎñ Unit Thirtyª²oneRecommending the Article for the Guest µ¥Ôª31Ϊ¿ÍÈËÍƼöÉÌÆ· Service Conversation 59Shopping at the Jewelry and Crafts Shop Service Conversation 60Shopping at the Textile and Knitwear Shop Unit Thirtyª²twoDisplaying the Articles for the Customer to Choose µ¥Ôª32չʾÉÌÆ·¹©¿ÍÈËÌôÑ¡ Service Conversation 61Shopping at the Chinese Arts and Stationery Shop Service Conversation 62Shopping at the Chinese Tea Counter Chapter FourteenOther Service Æä Ëû ·þ Îñ Unit Thirtyª²threeLost and Found Service µ¥Ôª33ʧÎïÕÐÁì·þÎñ Service Conversation 63Don¬ðt Worry, Sir Service Conversation 64Claiming My Ring Unit Thirtyª²fourDepositing Service µ¥Ôª34¼Ä´æ·þÎñ Service Conversation 65Luggage Depositing Service Conversation 66Safeª²Deposit Box Unit Thirtyª²fiveTourism Service µ¥Ôª35ÂÃÓÎÐÅÏ¢·þÎñ Service Conversation 67Showing the Way Service Conversation 68Booking a Tour Unit Thirtyª²sixBabyª²sitting Service µ¥Ôª36ÍÐÓ¤·þÎñ Service Conversation 69Babyª²sitting Service Key to the Exercises Á·Ï°´ð°¸ ²Î¿¼ÎÄÏ×