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Ç°ÑÔʹÓÃ˵Ã÷chapter 1 client reception ½Ó´ý¿Í»§ unit 1 greeting a client ¸ú¿Í»§´òÕкô / unit 2 giving answers to clients Ϊ¿Í»§½â´ð / unit 3 making suggestions to client Ïò¿Í»§½¨Òé / chapter 2 ordinary business ÆÕͨҵÎñ unit 1 opening a current account ¿ªÁ¢ÕË»§ / unit 2 take deposits and withdraw °ìÀí´æ¿î¡¢È¡¿î / unit 3 safe ±£ÏÕÏä / unit 4 foreign currency exchange ¶Ò»»Íâ±Ò / unit 5 cash the check ¶ÒÏÖ֧Ʊ / unit 6 opening a letter of credit ¿ªÁ¢ÐÅÓÃÖ¤ / unit 7 loss register ¹Òʧ / unit 8 stock broking business ¹ÉƱҵÎñ / unit 9 loan for cars or houses ³µ·¿´û¿î / unit 10 credit investigation ×ÊÐŵ÷²é / unit 11 interest and overdraft ÀûÏ¢Óë͸֧ / unit 12 transfer accounts תÕË / unit 13 individual loans ¸öÈË´û¿î / unit 14 remittances »ã¿î / chapter 3 special business ÌØÊâÒµÎñ unit 1 credit card services ÐÅÓÿ¨·þÎñ / unit 2 charges and paying agency service ´úÊպʹú¸¶·ÑÓà / unit 3 foreign exchange Íâ»ã / unit 4 collection service ÍÐÊÕ·þÎñ / unit 5 commission insurance business ´úÀí±£ÏÕÒµÎñ / unit 6 fund and bonds »ù½ðÓëծȯ / unit 7 futures and option ÆÚ»õÓëÆÚȨ / chapter 4 about the banking ¹ØÓÚÒøÐÐ unit 1 the banking industry in china ÖйúµÄÒøÐÐ / unit 2 currency and monetary system »õ±ÒºÍ»õ±ÒÖÆ¶È / unit 3 internet banking ÍøÉÏÒøÐÐ / unit 4 selfª²service bank ×ÔÖúÒøÐÐ / unit 5 mobile banking and phone banking ÊÖ»úÒøÐк͵绰ÒøÐÐ / ¸½Â¼¸½Â¼¢¡ ½ðÈÚְԱרҵÊõÓï / ¸½Â¼¢¢ ½ðÈÚ֤ȯÊõÓï / ¸½Â¼¢£ ¸÷µØÒøÐÐÃû³ÆÖÐÓ¢ÎĶÔÕÕ /