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unit one business conversation£¨ÉÌÎñÓ¢Óï¶Ô»°£© 11.1 first day at work£¨ÉÏ°à**Ì죩 11.1.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 11.1.2 listening £¦ speaking£¨Ìý˵£© 11.1.3 asking for repetition£¨ÇëÇó¶Ô·½»Ø¸´£© 21.1.4 formal greetings and introductions£¨ÕýʽÎʺòÓë½éÉÜ£© 21.1.5 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 31.2 between colleagues£¨Í¬ÊÂÖ®¼ä£© 41.2.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 41.2.2 listening £¦ speaking£¨Ìý˵£© 41.2.3 answering offers and requests£¨»ØÓ¦±ðÈ˵ÄÌáÒéºÍÒªÇó£© 51.2.4 offering and asking for help£¨Ìá³öºÍÒªÇó°ïÖú£© 61.2.5 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 61.3 enjoy your work£¨Óä¿ìµØ¹¤×÷£© 81.3.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 81.3.2 listening £¦ speaking£¨Ìý˵£© 81.3.3 accepting or declining an invitation£¨½ÓÊÜ»ò¾Ü¾øÑûÇ룩 91.3.4 arranging activities£¨°²ÅÅÒµÓà»î¶¯£© 91.3.4 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 101.4 solutions£¨½â¾öÖ®µÀ£© 111.4.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 111.4.2 listening £¦ speaking£¨ÌýºÍ˵£© 111.4.3 getting the right person on the phone£¨×ª¸øµç»°ÀïÒªÕÒµÄÈË£© 121.4.4 making telephone conversations£¨½øÐе绰¶Ô»°£© 121.4.5 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 131.5 with customers£¨¹Ë¿Í¾ÍÊÇÉϵۣ© 141.5.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 141.5.2 listening £¦ speaking£¨ÌýºÍ˵£© 151.5.3 responding to apologies£¨»ØÓ¦±ðÈ˵ĵÀǸ£© 151.5.4 apologies and responses£¨µÀǸÓë»Ø´ð£© 161.5.5 what would they say?£¨ËûÃÇ»áÔõô˵?£© 171.6 reservations£¨Ô¤Ô¼£© 181.6.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 181.6.2 listening £¦ speaking£¨ÌýºÍ˵£© 181.6.3 reserving at a restaurant£¨Ô¤¶¨²ÍÌü£© 191.6.4 making reservations£¨½øÐмø¶¨£© 191.6.4 what would they say?£¨ËûÃÇ»áÔõô˵?£© 201.7 get it running£¨Ë³ÀûÔËÐУ© 211.7.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 211.7.2 listening £¦ speaking£¨ÌýÓë˵£© 221.7.3 suggesting, accepting and declining an appointment£¨Ìá³ö½¨Òé¡¢½ÓÊܺ;ܾøÔ¼»á£© 221.7.4 making appointments£¨×öÔ¼¶¨£© 231.7.5 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 241.8 at a restaurant£¨²ÍÑçÓÃÓ 251.8.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 251.8.2 listening £¦ speaking£¨ÌýÓë˵£© 251.8.3 talking about food and drink£¨Ì¸ÂÛʳÎïÓëÒûÁÏ£© 261.8.4 conversations in a restaurant£¨ÔÚ²ÍÌü¾Í²ÍʱµÄ¶Ô»°£© 261.8.5 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 271.9 after work£¨Ï°àÖ®ºó£© 281.9.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 281.9.2 listening £¦speaking£¨ÌýÓë˵£© 281.9.3 making a bargain£¨ÌÖ¼Û»¹¼Û£© 291.9.4 going shopping£¨¹ºÎ 291.9.5 what would they say?£¨ËûÃÇ»áÔõô˵?£© 301.10 technical meetings£¨¼¼Êõ»áÒ飩 311.10.1 warm-up exercises£¨ÈÈÉíÁ·Ï°£© 311.10.2 listening £¦ speaking£¨ÌýÓë˵£© 311.10.3 agreement and disagreement£¨ÔÞͬÓë·´¶Ô£© 321.10.4 discussions in a meeting£¨»áÒéÖеÄÌÖÂÛ£© 321.10.5 what would they say?£¨ËûÃÇ»áÔõô˵£¿£© 33unit two technical conversations £¨¼¼Êõ¶Ô»°£© 352.1 forwarding your calls£¨µç»°×ª½Ó£© 352.1.1 forwarding to another department£¨µç»°×ª½Óµ½ÁíÒ»¸ö²¿ÃÅ£© 352.1.2 forwarding to another support team£¨µç»°×ª½Óµ½ÁíÒ»Ö§¼¼ÊõÖ§³ÖÍŶӣ© 352.13 oral practice£¨¿ÚÓïÁ·Ï°£© 362.2 indirect answer£¨¼ä½Ó´ð¸´£© 362.2.1 referring to a user manual 362.2.2 referring to an online faq 372.2.3 oral practice 372.3 operating system installation£¨²Ù×÷ϵͳ°²×°£© 372.3.1 installing windows and mac os 382.3.2 installing gcc linux and unix 382.3.3 oral practice 382.4 operating system configurations£¨²Ù×÷ϵͳÅäÖã© 382.4.1 setting up a firewall 392.4.2 removing installed programs 392.4.3 oral practice 392.5 network configurations£¨ÍøÂçÅäÖã© 402.5.1 creating a new adsl connection 402.5.2 creating a wireless connection 402.5.3 oral practice 402.6 application support£¨Ó¦ÓóÌÐòÖ§³Ö£© 412.6.1 digital imaging 412.6.2 sound device 412.6.3 oral practice 422.7 running environment£¨ÔËÐл·¾³£© 422.7.1 microsoft .net framework 422.7.2 java running environment 432.7.3 oral practice 432.8 database issues£¨Êý¾Ý¿âÎÊÌ⣩ 432.8.1 making databases compatible 432.8.2 installing sybase sql server 442.8.3 oral practice 442.9 information security£¨ÐÅÏ¢°²È«£© 442.9.1 enhancing web security 442.9.2 online payment security 452.9.3 oral practice 452.10 development environment£¨¿ª·¢»·¾³£© 452.10.1 changing the development environment 462.10.2 specifying the development environment 462.10.3 oral practice 46unit three technical reading£¨¼¼ÊõÓ¢ÓïÔĶÁ£© 473.1 introduction to computer components£¨¼ÆËã»úϵͳ£© 473.1.1 key computer components 473.1.2 personal computers 483.1.3 server computers 483.2 introduction to windows£¨windows½éÉÜ£© 503.3 introduce to linux£¨linux¼ò½é£© 523.4 operating systems for servers£¨·þÎñÆ÷ϵͳ£© 543.