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Unit 1 Fundamentals of Writing Business Letters1£®1 General Guidelines1£®2 Structure of a Business Letter1£®3 The Formats of a Business Letter1£®4 Addressing Envelopes1£®5 ExercisesUnit 2 Establishing Business Relations2£®1 Background Introduction2£®2 Structure of a Start Letter2£®3 Specimen Letters2£®4 Useful Expressions2£®5 ExercisesUnit 3 Enquires3£®1 Background Introduction3£®2 Structure of a Letter3£®3 Specimen Letters3£®4 Useful Expressions3£®5 ExercisesUnit 4 Offers4£®1 Background Introduction4£®2 Structure of a Letter4£®3 Specimen Letters4£®4 Useful Expressions4£®5 ExercisesUnit 5 Counter-Offers5£®1 Background Introduction5£®2 Structure of a Letter5£®3 Specimen Letters5£®4 Useful Expressions5£®5 ExercisesUnit 6 Conclusion of Business6£®1 Background Introduction6£®2 Structure of a Letter6£®3 Specimen Letters6£®4 Useful Expressions6£®5 ExercisesUnit 7 Sales Promotion7£®1 Background Introduction7£®2 Writing Guide7£®3 Specimen Letters7£®4 Useful Expressions7£®5 ExercisesUnit 8 Payment8£®1 Background Introduction8£®2 Writing Guide8£®3 Specimen Letters8£®4 Useful Expressions8£®5 ExercisesUnit 9 Letter of Credit9£®1 Background Introduction9£®2 Structure of a Letter9£®3 Specimen Letters9£®4 Useful Expressions9£®5 ExercisesUnit 10 Packing10£®1 Background Introduction10£®2 Stnucture of a Letter10£®3 Specimen Letters10£®4 Useful Expressions10£®5 ExercisesUnit 11 Making Shipment11£®1 Background Introduction11£®2 Structure of a Letter11£®3 Specimen Letters11£®4 Useful Expressions11£®5 ExercisesUnit 12 Insurance12£®1 Background Introduction12£®2 Structure of a Letter12£®3 Specimen Letters12£®4 Useful Expressions12£®5 ExercisesUnit 13 Complaints and Claims13£®1 Background Introduction13£®2 Structure of a Letter13£®3 Specimen Letters13£®4 Useful Expressions13£®5 ExercisesUnit 14 Agency14£®1 Background Introduction14£®2 Structure of a Letter14£®3 Specimen Letters14£®4 Useful Expressions14£®5 Exercises¸½Â¼ Íâ󺯵糣ÓÃÓ¢ÓïËõÂÔÓï²Î¿¼ÎÄÏ×