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饭店服务英语 版权信息
- ISBN:9787568210805
- 条形码:9787568210805 ; 978-7-5682-1080-5
- 装帧:一般胶版纸
- 册数:暂无
- 重量:暂无
- 所属分类:>
饭店服务英语 本书特色
李群编写的《饭店服务英语》以满足职业岗位需求为目标,以培养学生的应用技能为着力点,紧紧抓住酒店服务的特点,将酒店服务按部门分为若干个小的任务,以大量实际操作将课堂教学、实践和职业岗位能力结合起来,力求使学生在“做中练,做中学”。 本教材既适合作为高等院校酒店管理、旅游管理相关专业的教材,也可供其他专业的学生作为英语学习的参考用书。
饭店服务英语 内容简介
本书分为两大部分, 共八个模块。**部分为酒店通用礼貌用语和酒店简介, 涉及欢迎、欢送、致谢、道歉、电话等服务主题 ; 第二部分分别为前厅服务、餐饮服务、客房服务和其他服务五个部分。
饭店服务英语 目录
Part One General English for Hotel Service
Module I Courtesy Words
Section 1 Welcoming and Greeting
Section 2 Saying Thanks
Section 3 Saying Sorry
Section 4 Asking for Opinions
Section 5 Reminding and Farewell
Section 6 Wishing and Blessing
Section 7 Giving Directions
Module II Departments and Positions in a Hotel
Section 1 Departments in a Hotel
Section 2 Positions in a Hotel
Section 3 Abbreviations in a Hotel
Module III Everyday Expressions
Section 1 Numbers :
Section 2 Seasons and Weather
Section 3 Months and Week
Section 4 Time
Part Two Professional English for Hotel Service
Module I Front Office
Task 1 Room Reservation
Task 2 Check-in Service
Task 3 Concierge Service
Task 4 Information Service
Task 5 Operator Service
Task 6 Cashier and Check-out Service
Task 7 Dealing with Complaints
Module II The Housekeeping Department
Task 1 Guiding Guests to Their Rooms
Task 2 Room Cleaning/Chamber Service
Task 3 Laundry Service
Task 4 Problems and Maintenance Service
Task 5 Miscellaneous Services (1)
Task 6 Miscellaneous Services (2)
Task 7 Dealing with Emergency
Module III Food and Beverage Service
Task 1 Food and Beverage Reservation
Task 2 Reception Service
Task 3 Taking Orders Service
Task 4 Food Service
Task 5 Beverage Service
Task 6 Payment
Module IV Health and Recreation Club
Task 1 Physical Fitness Service
Task 2 Health Service
Task 3 Beauty Service
Task 4 Recreation Service
Module V Hotel Business Center
Task 1 Meetings Service
Task 2 Ticketing Service
Task 3 Fax, Typing and Photocopying Services
Task 4 Mail Service
Module I Courtesy Words
Section 1 Welcoming and Greeting
Section 2 Saying Thanks
Section 3 Saying Sorry
Section 4 Asking for Opinions
Section 5 Reminding and Farewell
Section 6 Wishing and Blessing
Section 7 Giving Directions
Module II Departments and Positions in a Hotel
Section 1 Departments in a Hotel
Section 2 Positions in a Hotel
Section 3 Abbreviations in a Hotel
Module III Everyday Expressions
Section 1 Numbers :
Section 2 Seasons and Weather
Section 3 Months and Week
Section 4 Time
Part Two Professional English for Hotel Service
Module I Front Office
Task 1 Room Reservation
Task 2 Check-in Service
Task 3 Concierge Service
Task 4 Information Service
Task 5 Operator Service
Task 6 Cashier and Check-out Service
Task 7 Dealing with Complaints
Module II The Housekeeping Department
Task 1 Guiding Guests to Their Rooms
Task 2 Room Cleaning/Chamber Service
Task 3 Laundry Service
Task 4 Problems and Maintenance Service
Task 5 Miscellaneous Services (1)
Task 6 Miscellaneous Services (2)
Task 7 Dealing with Emergency
Module III Food and Beverage Service
Task 1 Food and Beverage Reservation
Task 2 Reception Service
Task 3 Taking Orders Service
Task 4 Food Service
Task 5 Beverage Service
Task 6 Payment
Module IV Health and Recreation Club
Task 1 Physical Fitness Service
Task 2 Health Service
Task 3 Beauty Service
Task 4 Recreation Service
Module V Hotel Business Center
Task 1 Meetings Service
Task 2 Ticketing Service
Task 3 Fax, Typing and Photocopying Services
Task 4 Mail Service
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