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FORMS AND WRITING PRINCIPLES OF BUSINESS EMAILS
AND LEITERS
PART ONE PROMOTING BUSINESS
Task 1 Establishing Trade Relations
Lesson 1 A Trading Company Introduction
Lesson 2 Sellers Asking to Establish Trade Relations £¨1£©
Lesson 3 Sellers Asking to Establish Trade Relations £¨2£©
Lesson 4 Buyers Asking to Establish Trade Relations

PART TWO NEGOTIATING A CONTRACT
Task 2 Making Inquiries and Offers
Lesson 5 A General Inquiry
Lesson 6 A Specific Inquiry
Lesson 7 An Offer £¨A Reply to Lesson 5£©
Lesson 8 An Offer £¨A Reply to Lesson 6£©
Lesson 9 A Voluntary Offer
Lesson 10 Offering Substitute
Task 3 Making Counter-offers
Lesson 11 A Counter-offer £¨1£©
Lesson 12 A Counter-offer £¨2£©
Lesson 13 A Counter-offer £¨3£©
Lesson 14 A Counter-offer £¨4£©
Task 4 Discussing Mode of Shipment
Lesson 15 Inquiring About Time of Shipment
Lesson 16 About Mode of Shipment
Task 5 Discussing Mode of Packing
Lesson 17 Packing Requirements
Lesson 18 Packing Arrangements
Lesson 19 Packing and Shipping Marks
Task 6 Discussing Terms of Payment
Lesson 20 Inquiring About Terms of Payment
Lesson 21 Request for Easier Terms of Payment £¨1£©
Lesson 22 Request for Easier Terms of Payment £¨2£©
Task 7 Discussing Terms of Insurance
Lesson 23 About Insurance
Lesson 24 Asking for Additional Coverage
Task 8 Concluding a Transaction
Lesson 25 Sending a First Order
Lesson 26 Confirming an Order
Lesson 27 Sending a Proforma Invoice
Lesson 28 Counter-signature
Lesson 29 A Specimen of Sales Contract

PART THREE EXECUTING A CONTRACT
Task 9 Handling Payment Issues
Lesson 30 Urging Establishment of L/C
Lesson 31 Advising Establishment of L/C
Lesson 32 A Sample L/C
Lesson 33 Asking for Amendment to L/C
Lesson 34 Urging Balance Payment
Task 10 Handling Shipment Issues
Lesson 35 Urging Shipment
Lesson 36 Shipping Advice
Lesson 37 Inquiring About Shipment
PART FOUR SETTLING TRADE DISPUTES
Task 11 Making Claims and Adjustment
Lesson 38 Claim for Inferior Quality
Lesson 39 Claim on Damaged Goods
Lesson 40 Complaint About Delay in Delivery

COMPREHENSIVE WRITING TASKS
Appendix 1 Letters of Congratulations and Thanks
Appendix 2 Invitations
Appendix 3 Most-used Currencies in the World
Appendix 4 Common Measurement Units
Appendix 5 Common Acronyms and Abbreviations in Business Correspondence
REFERENCES