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unit 1 job interview
  a job interview
  a job advertisement
  a cover letter
  resume
unit 2 office work
  answering a phone call
  asking for a leave
  equal work, unequal pay
  leaving note
unit 3 business trip
  in the hotel
  airplane ticket
  questionnaires
unit 4 client reception
  welcoming the guest at the airport
  entertaining clients at a welcoming party
  invitation
unit 5 brand and marketing
  marketing strategy
  viral marketing
  marketing re-mix
  advertisement
unit 6 enquiry and offer
  making an enquiry and an offer
  an enquiry letter and an offer letter
  fax
unit 7 counteroffer and order
  bargain on price
  placing an order
  an order letter
  counteroffer letter
unit 8 payment
  making payment by lc
  payment instruments
  collection letters
unit 9 packing and shipment
  packing matters
  advancing shipment
  wrap rage
  letter of shipment
unit 10 insurance
  insurance practice of picc
  insurance consulting
  how to get cargo insurance
  letter of insurance
unit 11 complaints and settlement
  accepting a claim
  rejecting a claim
  dealing with customer's complaints
  letter of complaints and claims
unit 12 public relations
  arranging a news conference
  crisis public relations
  press release
keys
appendix 1 business english glossary
appendix 2 commercial invoice
appendix 3 packing list
appendix 4 bill of lading
appendix 5 insurance policy
appendix 6 sales contract
reference