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Chapter ¢ñ The Front office
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Unit 1 Room Reservations
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Unit 2 At the Reception Desk
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Unit 3 At the Information Desk
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Unit 4 The Bellman
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Unit 5 The Cashier Desk
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Unit 6 Settling Guests¡¯Complaints
´¦ÀíͶËßChapter ¢ñ The Front office
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Unit 1 Room Reservations
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Unit 2 At the Reception Desk
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Unit 3 At the Information Desk
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Unit 4 The Bellman
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Unit 5 The Cashier Desk
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Unit 6 Settling Guests¡¯Complaints
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Unit 7 The Business Center
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Chapter ¢ò The Housekeeping Department
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Unit 1 Guiding a Guest into the Room
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Unit 2 Introducing the Room Equipment and Service
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Unit 3 Tidy the Room
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Unit 4 Laundry Service
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Unit 5 Repair Service
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Unit 6 Wake¡ª¡ªup Call Service
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Unit 7 Room Service
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Chapter ¢ó Food and Beverage
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Unit 1 At the Bar
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Unit 2 Seating the Diners
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Unit 3 Taking Orders
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Unit 4 Serving Dishes
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Unit 5 Birthday Party
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Unit 6 Way of Paying
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Unit 7 Western Food and Buf_fet
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Chapter ¢ô Shopping & Recreation Center
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Unit 1 At the Tourist Souvenir Department
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Unit 2 At the Garment Department
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Unit 3 At the Pharmacy and Foodstuff Counter
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Unit 4 At the Art and Craft Department
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Unit 5 At the Health Center
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Unit 6 At the Barber¡¯s
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Unit 7 At the Entertaining Center
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Chapter ¢õ Other Services
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Unit 1 0ther Services ¢ñ
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Unit 2 Other Services ¢ò
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Unit 3 Other Services ¢ò
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Unit 4 0ther Services ¢ó
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Unit 5 0ther Services ¢õ
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Unit 6 0ther Services ¢ö
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Unit 7 Other Services ¢÷
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