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chapter 1  front office department £¨Ç°Ìü²¿£©
  unit 1  concierge service
    ÃÅ·¿·þÎñ
  unit 2  information service
    ÎÊѯ·þÎñ
  unit 3  check-in
    µÇ¼ÇÈëס
  unit 4  exchanging foreign currency
    Íâ±Ò¶Ò»»
  unit 5  business center
    ÉÌÎñÖÐÐÄ
  unit 6  check-out
    ½áÕËÀëµê
chapter 2  housekeeping department £¨¿Í·¿²¿£©
  unit 1  cleaning the room
    ´òɨ·¿¼ä
  unit 2  maintenance service
    άÐÞ·þÎñ
  unit 3  laundry service
    Ï´Ò·þÎñ
chapter 3  food and beverage department £¨²ÍÒû²¿£©
  unit 1  taking reservations
    ²ÍÌüÔ¤¶©
  unit 2  welcoming guests
    Ó­±öÓë²Í×ÀÒý×ù
  unit 3  serving in a chinese restaurant
    ÖвÍÌü·þÎñ
  unit 4  serving in a western restaurant
    Î÷²ÍÌü·þÎñ
  unit 5  serving in a korean restaurant
    º«Ê½²ÍÌü·þÎñ
  unit 6  serving in a japanese restaurant
    ÈÕʽ²ÍÌü·þÎñ
  unit 7  serving in a thai restaurant
    ̩ʽ²ÍÌü·þÎñ
  unit 8  serving in a russian restaurant
    ¶íʽ²ÍÌü·þÎñ
  unit 9  serving in the beach bar
    ɳ̲°É·þÎñ
  unit 10  room service
      ËͲͷþÎñ
chapter 4  health and recreation service £¨¿µÀÖ·þÎñ£©
  unit 1  spa service
    Ë®ÁÆ·þÎñ
  unit 2  gym service
    ½¡Éí·¿·þÎñ
  unit 3  ballroom service
    ÎèÌü·þÎñ
  unit 4  beauty salo
    ÃÀ·¢É³Áú·þÎñ
chapter 5  human resources department £¨ÈËÁ¦×ÊÔ´²¿£©
  unit 1  making an interview ap
    ÃæÊÔÔ¤Ô¼
  unit 2  conducting the interview
    ½øÐÐÃæÊÔ
  unit 3  training
    Åàѵ
chapter 6  sales and marketing department £¨ÏúÊÛ²¿£©
  unit 1  making reservations
    Ô¤¶©
  unit 2  advertising
    ¹ã¸æ´ÙÏú
  unit 3  receiving vip guests
    ½Ó´ý¹ó±ö
chapter 7  administration department£¨ÐÐÕþ²¿£©
  unit 1  reception
    ½Ó´ý
  unit 2  making and answering ph
    ½ÓÌýµç»°
  references ²Î¿¼ÎÄÏ×