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topic 1  theory of business communication  ¢¡  learning outcomes  ¢¢  communicationtopic 2  writing principles and layout of business letters  ¢¡  learning outcomes  ¢¢  brief introduction of principles for business communication  ¢£  the components of business letter  ¢¤  the layout of a business letter  ¢¥  the format of envelopes  ¢¦  specimen letterstopic 3  establishing business relations&credit inquiry  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercisestopic 4  inquiry and reply  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercisestopic 5  offer and counteroffer  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercisestopic 6  purchase£¦sales contract  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen  ¢¤  useful expressions  ¢¥  exercisestopic 7  payment terms  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercisestopic 8  establishment of and amendment to l/c  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercisestopic 9  transportation  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercisestopic 10  international transportation insurance  ¢¡  learning outcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercises  topic 11  complaint claim£¦settlement  ¢¡  learning 0utcomes  ¢¢  brief introduction  ¢£  specimen letters  ¢¤  useful expressions  ¢¥  exercises  topic 12  c0rrespondence on other trading practice  ¢¡  learning outcomes  ¢¢  specimen letters  ¢£  useful expressionstopic 13  functional business writing  ¢¡  learning outcomes  ¢¢  invitation&reply  ¢£  notice&note  ¢¤  announcement  ¢¥  memorandums  ¢¦  minutes  ¢§  agenda  ¢¨  reportappendix 1  Íâó³£ÓÃÊõÓï¡¢´Ê»ã±íappendix 2  ÊÀ½çÖ÷Òª¸Û¿Úappendix 3  ÊÀ½çÖ÷Òª»õ±ÒÖ÷Òª²Î¿¼ÎÄÏ×