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unit 1 growing into office professional
¡¡listening£ºsecretarial ethics
¡¡speaking£ºqualities of secretary
¡¡reading£ºrole of secretary
¡¡writing£ºreport

unit 2 managing office work
¡¡listening£ºsecretarial duties in office
¡¡speaking£ºoffice equipment
¡¡reading£ºessential guide to office work
¡¡writing£ºplan

unit 3 managing business communication
¡¡listening=answering a phone
¡¡speaking£ºfactors of communication in an organization
¡¡reading£ºways to communicate with clients
¡¡writing£ºe mail

unit 4 organizing a conference
¡¡listening£ºscheduling meetings
¡¡speaking£ºconference arrangement tips
¡¡reading£ºrole of the secretary in a successful meeting
¡¡writing£ºmeeting minutes

unit 5 managing business trips
¡¡listening£ºbusiness trips
¡¡speaking£ºpreparations of a business trip
¡¡reading£ºtravel £¬arrangement
¡¡writing£ºmeeting agenda

unit 6 hiring and training staff£®
¡¡listening£ºjob interview
¡¡speaking£ºtraining courses
¡¡reading£ºhow to read a resme
¡¡writing£ºjob description

unit 7 motivating staff
¡¡listening~staff appraisal
¡¡speaking£ºretaining staff
¡¡reading=strategies to retain your best employees
¡¡writing£ºcontract ofemployment

unit 8 developing working relations
¡¡listening£ºgood relations at work
¡¡speaking£ºrules of workplace relationsi£»
¡¡reading£ºhow to deliver exceptional client service
¡¡writing£ºprospectus

unit 9 building a good team
¡¡listening£ºteam spirit
¡¡speaking£ºfactors in tleam success£»
¡¡reading£ºwhat makes a good leader
¡¡writing£ºspeech

unit 10 improving corporate image
¡¡listening£ºcorporate identity
¡¡speaking£ºcorporate communication
¡¡reading£ºestablishing your company image
¡¡writing£ºadvertisement

unit 11 managing emergency and crisis
¡¡listening£ºmanaging the crisis_
¡¡speaking£ºtop steps to manage crisis
¡¡reading£ºdealing with public relations crisis
¡¡writing£ºagreements

unit 12 finance managing
¡¡listening£ºcash flow
¡¡speaking£ºfinancial statement
¡¡reading£ºtop bookkeeping£®mistakes made by small businesses
¡¡writing£ºdiagrams
¡¡bibliography
¡¡keys