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unit 1 basic knowledge of international business letter writing
1. introduction of international business letter writing
2. the formats of business letters
3. the elements of business letters
4. the basic principles of business letters
5. envelope addressing
6. vocabulary
7. exercises

unit 2 establishing business relations
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
6. exercises

unit 3 status inquiries
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
6. exercises

unit 4 sales promotion
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
6. exercises

unit 5 inquiries and replies
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
6. exercises

unit 6 quotations and offers
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
6. exercises

unit 7 counter offers
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
6. exercises

unit 8 orders and their fulfillment
1. general introduction
2. specimen letters
3. notes
4. vocabulary
5. letter writing guide
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unit 9 sales confirmation and purchase contract
unit 10 payment
unit 11 packing
unit 12 shipment
unit 13 insurance
unit 14 agency
unit 15 complaints and claims and their settlements
unit 16 email, fax and telex