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Ç°ÑÔchapter 1  an introduction to logistics  1.1  what is logistics?  1.2  the logistics of business is big and important  1.3  the work of logistics  1.4  logistical operationschapter 2  customer service  2.1  the marketing and logistics interface  2.2  what is customer service?  2.3  service-driven logistics systemchapter 3  logistical strategy  3.1  the mission of logistics management  3.2  how is logistic strategies fit achievedchapter 4  supply chain management  4.1  supply chain components  4.2  role of logistics in supply chain  4.3  mapping supply chainchapter 5  inventory strategy and management  5.1  inventory functionality  5.2  inventory cost  5.3  planning inventory  5.4  inventory management practiceschapter 6  transportation strategy  6.1  the role of transportation  6.2  factors affecting transportation decision  6.3  transportation mode  6.4  design options for transportation network  6.5  trade-off in transportation designchapter 7  warehousing management  7.1  warehouse role in supply chain  7.2  warehouse operations  7.3  warehouse planning  7.4  initiating warehouse operationschapter 8  logistic information technology  8.1  importance of information in logistics  8.2  information technology  8.3  information technology in practicechapter 9  logistical organization  9.1  development of logistical organization  9.2  the third-party logistical organization  9.3  the fourth-party logistical organizationchapter 10 logistic trend  10.1  green logistics  10.2  e-commerce logistics¸½Â¼Ò»  ²Î¿¼ÒëÎĸ½Â¼¶þ  references