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programme 1business reception 
¡¡passage1 good qualities of a receptionist 
¡¡passage 2the importance of reception area£¬ the link betweenyou and your customer 
programme2 businesstravel 
¡¡passage 1 businesstravel 
¡¡passage 2how to make travelarrangements for your boss 
programme 3 visiting trade fai 
¡¡passage 1 trade fair 
¡¡passage 2why exhibit at trade fair£¿ 
programme 4company profile 
¡¡passage1 company profile 
¡¡passage 2an example of a company profile 
programme 5 product description 
¡¡passage1 how to write a description of a business product 
¡¡passage 2an example of a product description 
programme 6 business meeting 
¡¡passage1 business meeting procedures 
¡¡passage 2five different types of business meetings 
programme7 enquiry 
¡¡passage1 enquiry 
¡¡passage 2how to make a good enquiry£¿ 
programme 8 offer 
¡¡passage1 offers 
¡¡passage 2you can always make an offer on an item 
programme 9 counter¡ªoffe 
¡¡passage1 counter¡ªoffers 
¡¡passage 2huawei puts up counter¡ªoffer for unit 
programme 10 terms of payment 
¡¡passage1 terms of payment 
¡¡passage 2why 30¡ªday payment terms£¿ £¨excerpts£© 
appendix 
references