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chapter one  introduction
¡¡1.1 background of the study
¡¡1.2 distinctions of key terms
¡¡1.3 objectives of the study
¡¡1.4 organization of the book
chapter two  literature review
¡¡2.1 major approaches to the study of apology
¡¡2.2 studies on interpersonal meanings of apology
¡¡2.3 summary
chapter three  a socio-fnnctional analysis of apology
¡¡3.1 theoretical foundations for socio-functional analysis ofapology
¡¡3.2 an integrated model for the analysis of interpersonal meaningsof apology..
¡¡3.3 specific illustrations to the model
¡¡3.4 summary
chapter four  positioning stance in apology
¡¡4.1 introduction
¡¡4.2 positive apology: positioning other-centered stance
¡¡4.3 negative apology: positioning self-centered stance
¡¡4.4 summary
chapter five  expressing affect in apology
¡¡5.1 introduction
¡¡5.2 congruent realization of affect in apology
¡¡5.3 metaphorical realization of affect in apology
¡¡5.4 summary
chapter six  adjusting interpersonal relationships inapology
¡¡6.1 introduction
¡¡6.2 solidifying interpersonal relationships
¡¡6.3 alienating interpersonal relationships
¡¡6.4 summary
conclusion
bibliography